We don�t live there. And I find your response insulting. I look after my husband myself. We are in the UK and we get very little assistance

But does everyone also have the right to damage property?

I say, 'if you break it, you buy it'.

Is this even just a matter of cleaning the sheets? I wouldn�t be surprised if the hotel has a more convoluted cleaning / disinfection process for the mattress etc. if they find a non-negligible amount of blood.

IMO it is unavoidable for the guests to bring this possibility up with management in advance. Perhaps they can provide additional protective covers or at least establish a process with housekeeping outside of standard procedures.

Nothing was broken. It was a sheet and duvet cover. They just need a hot wash. As I have repeatedly said I have washed the sheets myself and the stains have completely gone. This is a storm in a teacup. If someone has a guide dog in a pet free hotel they wouldn�t pay extra fees. Disabled people would be paying fees constantly if that were the case. Anti discrimination law is designed to create equality not added expense.

I don�t think suggesting that disabled vacationers admit themselves to a hospital while on holiday is the right solution here, which another poster proposed

On a one-off basis, I agree with you. But if the guest and his/her canine guide are regular guests in a hotel and the dog relieves itself inside the hotel on the carpet during every stay, then, yes, I wouldn't be at all surprised if the hotel assessed a cleaning charge to the guest.

Blood stains are very common - knee scrapes during soccer tournaments, nose bleeds due to allergies etc etc - we had those dozens of times at hotels over the years...

Exactly this. Not to mention women with heavy periods.

I didn't make that suggestion and I don't like it being attributed to me by quoting my post; maybe you should have quoted the correct post if you want to oppose that poster's POV.

This sounds a little more serious and chronic than the odd knee scrape, which should probably be treated with antiseptic and covered with a band-aid, no?

Same with the odd nose bleed, it happens sure, but this again sounds like something chronic that should be planned for in advance and not left for the hotel to deal with. If you want the hotel to deal with it, particularly on a regular basis, you should be expecting to pay a fee for their inconvenience.

What did my post that you quoted have to do with breaking anything? Hotels accommodating disabled guests involves extra costs, whether that is building ramps, devices to aide wheelchair users to get into pools, etc. Bleaching or occasionally replacing sheets is a relatively small cost of doing business.

Isn't the solution here basic? Why not simply put bandages on the sores before getting into bed?

I don't know UK law but it seems to me arguing this is a disability in the US under the similarity intended ADA would be a stretch.

Having said that, the past can't be changed and the OP is already in the situation. I don't think the hotel acted appropriately IF the OP knows them as well as they say. I would think basic customer service would have some sort of discussion or warning before simply sending a bill. And explanation would probably have gone a long way to minimizing the anger from the customer. And maybe try a more reasonable cost rather than trying to profit.

While I don't agree with the OP it certainly behooves the hotel to be far more empathetic in how they handle a situation that will obviously be sensitive to a guest.

Agreed. But, as another poster pointed out, scrapes and the like are usually bandaged. And scrapes and nose bleeds don't happen predictably every time one visits a hotel.


Agree completely. But the calculus changes when it's predictable and happens with a regular guest every time that the guest visits the hotel. Has it not occurred to you to try to identify non-porous sheets and ask the hotel to acquire them for your stays, or purchase them yourself and give them to the hotel for them to use in your room? Google is your friend here, there are lots of options.

The sores are all over the body. Including head and back and chest.

The hotel has had us staying for many years. Had they brought up the subject, that would be different. They never have. I have even brought up the subject and told them I have washed sheets in numerous occasions.