Points given with $0 spend
Jan 20, 2026 | 12:08 am
#1
Original Poster
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,698
Points given with $0 spend
I recently stayed 3 nights at the Aloft Novena Singapore on a points reward stay.
I had no charges to the room whatsoever, and when I checked out it was confirmed there was no amount due.
Today, when checking my Marriott account, I see:
Aloft Singapore Novena
Jan 15, 2026 - Jan 18, 2026 3 Nights
383 Points
255 Base
128 Elite
0 Extra
Any idea where these came from? There are no after-check-out charges from the hotel to my credit card.
I had no charges to the room whatsoever, and when I checked out it was confirmed there was no amount due.
Today, when checking my Marriott account, I see:
Aloft Singapore Novena
Jan 15, 2026 - Jan 18, 2026 3 Nights
383 Points
255 Base
128 Elite
0 Extra
Any idea where these came from? There are no after-check-out charges from the hotel to my credit card.
Jan 20, 2026 | 2:14 am
#2
Join Date: Mar 2014
Location: UK / Dubai
Programs: QR Gold (Ex BA post 2025), Marriott Bonvoy Titanium & Lifetime Platinum, Heathrow Rewards Premium
Posts: 844
You still earn points on a redemption booking (I also had to double check my account and indeed I have received points for redemption bookings).
Jan 20, 2026 | 6:03 am
#5
Join Date: Jan 2021
Posts: 138
The thing to check is that they did not also charge your cc instead of Marriott.
Assuming that everything else was done correctly, then it is up to you whether to flag the error.
Jan 20, 2026 | 9:50 am
#7
Moderator: The British Airways Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 17,398
Jan 20, 2026 | 11:57 am
#8
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,459
Jan 21, 2026 | 12:24 am
#9
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 4,106
Jan 21, 2026 | 2:58 am
#10
Join Date: Apr 2024
Posts: 233
Guests who redeem loyalty points at your hotel trigger a limited reimbursement to you from the loyalty program. We derive revenue as a result of certain Marriott Bonvoy partnerships with other companies. You must honor all program rules and policies at your expense, including policies relating to benefits for various tiers and categories of members (such as welcome gifts, discounted or complimentary room nights, and other services), mandatory marketing programs, and promotional initiatives.
Jan 21, 2026 | 11:12 am
#11
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,459
Regardless of whether the breakfast amount was partially reimbursed by Marriott, it is certainly possible that simply having a breakfast charge post to the folio and then be offset by an internal credit still resulted in points accruing for the posted breakfast amount. I have had that happen with both breakfast and other F&B (such as F&B covered by a $100 STARS/FHR credit -- normally only the net amount earns points, but sometimes the pre-credit amount does). YMMV.
Jan 23, 2026 | 11:36 pm
#12
Join Date: Oct 2014
Location: Taipei
Programs: Bonvoy Titanium, BR Gold, CI Gold
Posts: 200
Had this happen twice in 2025, both hotels in Asia.
First redemption stay was in BKK. Two nights (one with a 40,000 certificate and one night points). Earned 2k ish points plus elite bonus.
Second was in Indonesia. 5 night points redemption earned 4k ish points plus elite bonus.
No charges to my credit card or account for either stay. Could it be possible the security deposit is being mistaken as revenue and therefore points applied?
First redemption stay was in BKK. Two nights (one with a 40,000 certificate and one night points). Earned 2k ish points plus elite bonus.
Second was in Indonesia. 5 night points redemption earned 4k ish points plus elite bonus.
No charges to my credit card or account for either stay. Could it be possible the security deposit is being mistaken as revenue and therefore points applied?