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Points given with $0 spend
I recently stayed 3 nights at the Aloft Novena Singapore on a points reward stay.
I had no charges to the room whatsoever, and when I checked out it was confirmed there was no amount due. Today, when checking my Marriott account, I see: Aloft Singapore Novena Jan 15, 2026 - Jan 18, 2026 3 Nights 383 Points 255 Base 128 Elite 0 Extra Any idea where these came from? There are no after-check-out charges from the hotel to my credit card. |
You still earn points on a redemption booking (I also had to double check my account and indeed I have received points for redemption bookings).
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I know I earn nights credit, but if there is no spend how are there points?
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Sounds like the internal billing for your award stay somehow triggered points.
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Originally Posted by Swanhunter
(Post 37548793)
Sounds like the internal billing for your award stay somehow triggered points.
The thing to check is that they did not also charge your cc instead of Marriott. Assuming that everything else was done correctly, then it is up to you whether to flag the error. |
Originally Posted by Swanhunter
(Post 37548793)
Sounds like the internal billing for your award stay somehow triggered points.
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Originally Posted by Swanhunter
(Post 37548793)
Sounds like the internal billing for your award stay somehow triggered points.
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Originally Posted by Oxon Flyer
(Post 37549309)
Is USD25.50 a credible internal billing amount for a 3 night award stay ?
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Originally Posted by platbrownguy
(Post 37549540)
Not for the stay itself but potentially for some internal accounting as to breakfast.
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Originally Posted by billdokes
(Post 37550561)
Do properties get reimbursed by Marriott for providing breakfast like they do for redemption stays?
Guests who redeem loyalty points at your hotel trigger a limited reimbursement to you from the loyalty program. We derive revenue as a result of certain Marriott Bonvoy partnerships with other companies. You must honor all program rules and policies at your expense, including policies relating to benefits for various tiers and categories of members (such as welcome gifts, discounted or complimentary room nights, and other services), mandatory marketing programs, and promotional initiatives. |
Originally Posted by billdokes
(Post 37550561)
Do properties get reimbursed by Marriott for providing breakfast like they do for redemption stays?
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Had this happen twice in 2025, both hotels in Asia.
First redemption stay was in BKK. Two nights (one with a 40,000 certificate and one night points). Earned 2k ish points plus elite bonus. Second was in Indonesia. 5 night points redemption earned 4k ish points plus elite bonus. No charges to my credit card or account for either stay. Could it be possible the security deposit is being mistaken as revenue and therefore points applied? |
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