Done with Marriott - How to Share experience to C Level
Mar 13, 2025 | 5:17 pm
#1
Original Poster
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 2,065
Done with Marriott - How to Share experience to C Level
I have been part of the Marriott Rewards ecosystem for over 20 years, investing a great deal of time and money in various Marriott branded products and services and earning Marriott Lifetime Platinum Elite status.
I am now done with Marriott for good, my recent experience after suffering a serious life changing injury is the final straw. I have endured multiple years of failure post merger with SPG and numerous issues with basic tasks like posting stays, I will shift 100% of my business to Hyatt and not set foot in a Marriott property again.
I would like to share my experience and feedback with leadership, who can I email to ensure that this will be reviewed by the correct personnel as case management at Marriott is truly awful!!!
I am now done with Marriott for good, my recent experience after suffering a serious life changing injury is the final straw. I have endured multiple years of failure post merger with SPG and numerous issues with basic tasks like posting stays, I will shift 100% of my business to Hyatt and not set foot in a Marriott property again.
I would like to share my experience and feedback with leadership, who can I email to ensure that this will be reviewed by the correct personnel as case management at Marriott is truly awful!!!
Mar 13, 2025 | 6:51 pm
#3
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,747
If it matters that much to you, I would suggest a written, succinct, letter to the Chairman's office will be more effective than any email. Then all you need is the corporate office's address.
Sorry to hear about your injury too, I wish you luck on the road to recovery/normality.
Sorry to hear about your injury too, I wish you luck on the road to recovery/normality.
Mar 13, 2025 | 7:05 pm
#5
Original Poster
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 2,065
Thanks, to all those people chasing lifetime status with Marriott do not waste your time, it has been oneway (downhill) since the Starwood acquisition, they have grown so big, they do no not care at all. Terrible IT and case management system, spend your money with Hilton or Hyatt, at least they have a clear escalation path.
Mar 13, 2025 | 7:09 pm
#6
Join Date: Mar 2001
Location: Atlanta, GA
Programs: Airline free agent; Starwood Platinum; Hyatt Diamond
Posts: 288
So you are not done with Marriott for good. You would like to ensure that this will be reviewed by the correct personnel. Why? Because you want a response or some resolution? If you are done, just move on.
Mar 13, 2025 | 7:18 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,586
Mar 14, 2025 | 7:44 am
#9
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
I have been part of the Marriott Rewards ecosystem for over 20 years, investing a great deal of time and money in various Marriott branded products and services and earning Marriott Lifetime Platinum Elite status.
I am now done with Marriott for good, my recent experience after suffering a serious life changing injury is the final straw. I have endured multiple years of failure post merger with SPG and numerous issues with basic tasks like posting stays, I will shift 100% of my business to Hyatt and not set foot in a Marriott property again.
I would like to share my experience and feedback with leadership, who can I email to ensure that this will be reviewed by the correct personnel as case management at Marriott is truly awful!!!
I am now done with Marriott for good, my recent experience after suffering a serious life changing injury is the final straw. I have endured multiple years of failure post merger with SPG and numerous issues with basic tasks like posting stays, I will shift 100% of my business to Hyatt and not set foot in a Marriott property again.
I would like to share my experience and feedback with leadership, who can I email to ensure that this will be reviewed by the correct personnel as case management at Marriott is truly awful!!!
Mar 14, 2025 | 9:34 am
#10
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,797
I think we can all feel similar feelings, but would be curious if you would share here. And sadly, as we all know, a complaint isn't going to change anything.