I have been part of the Marriott Rewards ecosystem for over 20 years, investing a great deal of time and money in various Marriott branded products and services and earning Marriott Lifetime Platinum Elite status.

I am now done with Marriott for good, my recent experience after suffering a serious life changing injury is the final straw. I have endured multiple years of failure post merger with SPG and numerous issues with basic tasks like posting stays, I will shift 100% of my business to Hyatt and not set foot in a Marriott property again.

I would like to share my experience and feedback with leadership, who can I email to ensure that this will be reviewed by the correct personnel as case management at Marriott is truly awful!!!