https://cimg4.ibsrv.net/gimg/www.fly...5d91266525.png

That was a minute ago from my phone.
It's the same result I've got using multiple browsers, from different locations (France , Canada, Switzerland, India) on different phones / tablets / laptops.
It's clearly got nothing to so with my account (which is in good standing, I'm Ambassador), simply because I can't even get to the transfer page.
And calling Marriott has been of no help, because I simply got a garbage copy paste response on how to do a transfer ( I know how, but I can't even get to the page!).

Ok, the page loaded for my account this morning but I’ve just tried with my family member’s account and it’s still “page not found”.

Marriott Bonvoy Lurker II there is clearly an issue here which I think your IT department should investigate, please.

Points transfer tool error
 

For those who can open the page, are u able to successfully make a transfer. Whenever I try, it says we cannot process your request. I'm within the guidelines and limits FYI
Update: works

Dear ringingup,

We are sorry to learn about this. Your observations are important and most useful in our pursuit of guest satisfaction. It is easy to provide us with feedback about your online experience on the Marriott website. Please follow the steps listed in our Help Article (HERE) to submit your feedback. Our technical team will review and follow up on it.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

Different day, different country, same result.

https://cimg6.ibsrv.net/gimg/www.fly...6575ac2acb.png

Still broken here

I’ve been trying the tool for several days also, and I get the error page every time. I’ve tried different browsers, devices, VPNs, logged in vs. not logged (with multiple Bonvoy accounts). I don’t think there’s any other troubleshooting or workarounds I can try.

Has anyone been successful transferring points via phone or email? I need to urgently consolidate points and book something, and it’s pretty annoying this function has not been working for some time.

Is there any wisdom on how one would do this if the recipient has two first (and also last) names?

If I enter "James Tiberius", the tool complains that the name can only contain characters.
"James" and "JamesTiberius" both lead to "the tool is currently not available, please try later".

Marriott Bonvoy Lurker II Are you able to provide assistance here? Clearly a wider issue and not related to individual accounts or user error.

Hi adventure_seeker,

Sorry for the inconveniences to you.

You may follow this help article to submit the website issue so that our teach team could look into it.

If you are unable to transfer the points online, you may call customer support and one of our associates will help submit your transfer request. Please be advised that it may take up to 7 business days for the appropriate team to review the transaction.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]

What we’re trying to say here is that there is clearly a widespread issue and your internal escalation mechanisms might be more appropriate in this instance.

Dear ringingup,

Thank you for sharing your concerns with us. We apologize for the inconvenience caused by the website issue.

We just tried and located the website successfully, which suggests it might be related to specific user accounts, browsers, or network settings. Our technical department requires detailed information to investigate. Therefore, we kindly recommend that members who are unable to locate the website submit a problem report directly through our webpage. This process allows us to gather the necessary data which are crucial for diagnosing the problem.

We fully appreciate your preference for us to handle this internally. If you are facing difficulties in submitting the report yourself or if you have specific details that you think might help us resolve the issue, please feel free to share them with us via email and include below information. We would be more than happy to assist you in submitting the report on your behalf. Your cooperation and patience are greatly appreciated.

- Marriott Bonvoy® Account Number
- Your full name
- Email Address
- Provide screenshots of the specific error messages
- Was Guest signed-in to a Marriott Bonvoy® Account when the problem occurred?
- Browser (Please Note: Marriott Recommends Chrome or Microsoft Edge)
- Operating system of PC you use
- URL where the issue was identified
- Session ID. You will find it at the bottom left of the screen (scroll all the way to the bottom), copy & paste the Session ID. This will begin with prod## (e.g. prod10,ECB1C35D-5130-5204-A358-FC2476FE3E63)
- Advise the steps you were trying to take and what errors

If you need any further assistance, please let us know.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

The good thing about using the e-mail address is not having to divulge one's FlyerTalk username. ;)

Well, I've tried submitting this feedback via the online contact form, and it said: "Sorry! Our servers are being stubborn. Please try again later." Which is really not helpful. There are widespread IT issues that need to be addressed urgently. Marriott Bonvoy Lurker Marriott Bonvoy Lurker II Marriott Bonvoy Lurker III