Points Transfer - double posted to account
 

Hello,

My spouse attempt a points transfer from her Bonvoy account to mine on Monday. There was an immediate error message so we reattempted it only to get the same error message.

gave up and decided to move points from our AMEX MR which went through successfully.

However, when logging on to my Bonvoy account, the two transfer attempts still hit my account. The concerning part is there wasn’t enough points in the account to cover two transfers. I figured it would take a day to reverse but it still hasn’t and when I called Bonvoy customer service they can’t see the bonvoy to bonvoy transfer activity. Only the Amex transfer.

not sure how it happened but I don’t want our accounts to get flagged as fraudulent activity and have our vacation bookings canceled, etc.

any ideas of what to do?

Nothing at all, Marriott will either catch it or they won't. Leave the points in place and they can debit them if needed.

Wait and see if you luck out. But with Marriott it's likely they'll come back to take points back.

ok I’ll do that. Just didn’t want my account red flagged.

If they dont take them back in a year then you are lucky and use them, in the meantime just pretend they arent there just in case

Unable to use the online transfer tool: Sorry, we can't find the page you requested
 

I'm helping a family member to transfer some points to another member (me), but I can't seem to be able to access the page.

They had some qualified activity (a stay) in June.

I've also tried from my own account.

Is there a widespread problem?

I’ve seen similar reports elsewhere

Ha! I called them only to be told there's nothing wrong with their website.

Then I got an email from someone who explained in detail how to transfer points as if I were a kindergartener.

I replied saying I know how to do it, but I can't because their website doesn't work. Even the link in the email leads to the same page doesn't exist.

And silence.

The arrogance....

Works for me ... where are you looking for it?

https://www.marriott.com/loyalty/red...oints/start.mi

https://cimg0.ibsrv.net/gimg/www.fly...90a76a1905.png

That's exactly the can't find page I keep getting no matter the device, browser or location I try from.

Dear ringingup and jasepl,

We are very sorry for the inconvenience caused by the points sharing website. We just tired and could locate the website successfully.

We would suggest clearing your browser cookies and cache, then close and reopen the browser, or change another browser, or use a computer browser to see if the issue persists.

If the website is still not available, you can call our Loyalty Support listed here https://www.marriott.com/help/loyalt...mer-support.mi and explain the issue to our call representative for immediate help.

Kindly remind that both Accounts need to be in good standing (i.e. not in Audit Status) and Accounts have been open for at least 30 days with Qualifying Activity or 90 days without Qualifying Activity.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

Works for me too.

I tried a brand new, incognito session and it works for me too.