multiple stays all incorrect points posted
Aug 9, 2024 | 2:24 pm
#1
Original Poster
Join Date: Mar 2008
Location: up in the air!
Programs: SPG Lifetime Plat, AA Lifetime Plat, AV Diamond
Posts: 174
multiple stays all incorrect points posted
Hello - wondering whats the best way to deal with incorrect points being posted - had multiple foreign property stays and all of the points posted were incorrect from as low as 15% of what it should be to 50% of what should have posted. How does one deal with this for Marriott?
Aug 9, 2024 | 2:29 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,186
Submit a missing stay request 10 days after the stay completed. Unfortunately this happens extremely frequently with foreign locations and the exchange rate. Its like they have the conversion backwards. In your message, state that you received the incorrect points for the stay, and that the conversion was 1 (local currently) = xxx USD and you are missing yyyy amount of points.
Same happened to me at a property in Barcelona several months ago - Stay was around 800Euro before taxes, but I only got credited on something like 700USD worth instead of ~920USD.
Same happened to me at a property in Barcelona several months ago - Stay was around 800Euro before taxes, but I only got credited on something like 700USD worth instead of ~920USD.
Aug 9, 2024 | 7:57 pm
#3
Join Date: Oct 2021
Location: YYZ
Posts: 39
As rylan suggested, submit a missing stay from Marriott website https://www.marriott.com/loyalty/myA...StayRequest.mi
CSR usually asks you for folio and gets in touch with the hotel in a few business days and you will get a reference number. If it's not resolved in a few weeks, call Marriott general support and provide the reference number and the CSR should be able to manually add the missing points for you.
CSR usually asks you for folio and gets in touch with the hotel in a few business days and you will get a reference number. If it's not resolved in a few weeks, call Marriott general support and provide the reference number and the CSR should be able to manually add the missing points for you.
Aug 10, 2024 | 12:19 pm
#4
Join Date: Jan 2003
Programs: LH HON****, Bonvoy Ambassador/LT Titanium
Posts: 2,063
To submit the request you must submit the folio.
They will normally get back to you same day.
it might very well happen that they tell you by email that the stay was already credited. Just respond to the email they send you and say, „I know but the number of points is incorrect“. They read the emails more carefully than comments in the form.
They will normally get back to you same day.
it might very well happen that they tell you by email that the stay was already credited. Just respond to the email they send you and say, „I know but the number of points is incorrect“. They read the emails more carefully than comments in the form.
Aug 12, 2024 | 9:50 am
#5
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA GfL, EK Gold, HH Diamond, Ex-BD*G
Posts: 3,738
Whilst it's an easy one to fix via the Web form and an invoice, as the others have said, I wanted to link to the definitive version of the discussion on this, and whether coincidence or not...
https://www.flyertalk.com/forum/marr...nge-rates.html
https://www.flyertalk.com/forum/marr...nge-rates.html