unable to activate account
Mar 10, 2024 | 2:51 pm
#1
Original Poster
Join Date: Jan 2008
Posts: 529
unable to activate account
Hi,
I've referred my sister to Bonvoy. She received the referral email, signed up and within minutes an email arrived asking here to activate her account online.
She did, putting in all details but always got an error telling her "No profile exists for Customer Id". We figured she must have misspelled her name, so signed her up again with a different email address. Exactly the same thing happened.
Is this a known bug and if yes, is there any way to fix it? She'll have her first stay on Friday and I'd hate for her to miss out on the points.
Thank you all!
I've referred my sister to Bonvoy. She received the referral email, signed up and within minutes an email arrived asking here to activate her account online.
She did, putting in all details but always got an error telling her "No profile exists for Customer Id". We figured she must have misspelled her name, so signed her up again with a different email address. Exactly the same thing happened.
Is this a known bug and if yes, is there any way to fix it? She'll have her first stay on Friday and I'd hate for her to miss out on the points.
Thank you all!
Mar 11, 2024 | 3:37 am
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,413
Hi,
I've referred my sister to Bonvoy. She received the referral email, signed up and within minutes an email arrived asking here to activate her account online.
She did, putting in all details but always got an error telling her "No profile exists for Customer Id". We figured she must have misspelled her name, so signed her up again with a different email address. Exactly the same thing happened.
Is this a known bug and if yes, is there any way to fix it? She'll have her first stay on Friday and I'd hate for her to miss out on the points.
Thank you all!
I've referred my sister to Bonvoy. She received the referral email, signed up and within minutes an email arrived asking here to activate her account online.
She did, putting in all details but always got an error telling her "No profile exists for Customer Id". We figured she must have misspelled her name, so signed her up again with a different email address. Exactly the same thing happened.
Is this a known bug and if yes, is there any way to fix it? She'll have her first stay on Friday and I'd hate for her to miss out on the points.
Thank you all!
You may ask your sister to call our toll free number listed here https://www.marriott.com/help/global...ion-numbers.mi and our representative will help to look into this matter.
Please feel free to contact us if we can be of any assistance.
Best Regards,
Abbey L
Specialist, Social Media Care
Marriott International