Hi,

I've referred my sister to Bonvoy. She received the referral email, signed up and within minutes an email arrived asking here to activate her account online.

She did, putting in all details but always got an error telling her "No profile exists for Customer Id". We figured she must have misspelled her name, so signed her up again with a different email address. Exactly the same thing happened.

Is this a known bug and if yes, is there any way to fix it? She'll have her first stay on Friday and I'd hate for her to miss out on the points.

Thank you all!