Bonvoy Earnings and Exchange Rates
Mar 21, 2024, 11:37 am
#31
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Join Date: Mar 2003
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I stayed at the Renaissance Fira Barcelona recently also and points posted significantly incorrectly. I'm just planning on submitting a 'missing stay request' in a week once in the eligible period after the stay, uploading my folio and explaining the discrepenacy and that points posted incorrectly from my base spend.
It seems more like they converted backwards where Euro is worth less than a dollar, instead of other way around.
It seems more like they converted backwards where Euro is worth less than a dollar, instead of other way around.
I reached out to Bonvoy to correct a recent one that posted 80% lower than it should of...two agents in the row said my folio was "invalid" - it's rather annoying to have to reach out three times to get them to meet their own T&C
Mar 21, 2024, 11:59 am
#32
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Join Date: Sep 2007
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If the Renaissance Barcelona Fira consistently has posting issues with currency conversions, then yes I agree it is either intentional or they have something broken on their side for the conversion like the ratio reversed.
My stay I received only 5706 base points, despite my room pre-tax being 635 Eur... and I had a bit of incidental spend as well. Exchange rate during the stay hovered around 1.09 USD = 1 EUR, so I should've received around 6920 base.
If I do the conversion backwards, I get relatively close to closer to my base so seems like their spreadsheet/calculator is backwards and dividing EUR by the xrate instead of multiplying.
My stay I received only 5706 base points, despite my room pre-tax being 635 Eur... and I had a bit of incidental spend as well. Exchange rate during the stay hovered around 1.09 USD = 1 EUR, so I should've received around 6920 base.
If I do the conversion backwards, I get relatively close to closer to my base so seems like their spreadsheet/calculator is backwards and dividing EUR by the xrate instead of multiplying.
Mar 21, 2024, 12:11 pm
#33
Join Date: Oct 2019
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I stayed at the Renaissance Fira Barcelona recently also and points posted significantly incorrectly. I'm just planning on submitting a 'missing stay request' in a week once in the eligible period after the stay, uploading my folio and explaining the discrepenacy and that points posted incorrectly from my base spend.
It seems more like they converted backwards where Euro is worth less than a dollar, instead of other way around.
It seems more like they converted backwards where Euro is worth less than a dollar, instead of other way around.
To be fair, when I pointed out the error, with calculations as to what points total I would have expected, citing the relevant Mastercard exchange rate for the date of check-out, Marriott were prompt in reversing the original transaction and crediting me the points based on the corrected RoE - in fact they gave me slightly more points than I was expecting presumably because the CSA used what I presume was a current RoE which had moved in my favour.
Unfortunately I have 2 additional stays in Milan where the same thing has happened, albeit the RoE used in those cases was 1:1 - still wrong but not quite so egregiously out of whack as the FIRA, so additional claims will be going in shortly.