Fairfield devaluation
Dec 26, 2023, 1:46 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 1,727
Fairfield devaluation
Was surprised to return to a hotel (Fairfield Kuala Lumpur) where I have stayed in the past, to be greeted with this 'notice' at the Reception desk:
Update Regarding Breakfast
Please be informed that our hotel is no longer participating in providing complimentary breakfast as a benefit to Marriott Bonvoy Elite (Platinum & above) members with immediate effect. Breakfast will be chargeable at RM30nett per person per day or you may book our room with breakfast package.
How many other hotels are up to such tricks?
Update Regarding Breakfast
Please be informed that our hotel is no longer participating in providing complimentary breakfast as a benefit to Marriott Bonvoy Elite (Platinum & above) members with immediate effect. Breakfast will be chargeable at RM30nett per person per day or you may book our room with breakfast package.
How many other hotels are up to such tricks?
Dec 26, 2023, 1:58 pm
#2
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Marriott and its inconsistency in brands.
While Fairfield is advertised has free breakfast for everyone (elite or not), there is an exception for the Asia Pacific region (https://fairfield.marriott.com/amenities/). Look for the little asterisk *.
On this page:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
For the free welcome amenity, there is no mention of free breakfast at Fairfield.
So based on the website, it seems like the Fairfield in Kuala Lumpur is in the right based on Marriott's confusing rules.
While Fairfield is advertised has free breakfast for everyone (elite or not), there is an exception for the Asia Pacific region (https://fairfield.marriott.com/amenities/). Look for the little asterisk *.
On this page:
https://www.marriott.com/loyalty/mem...s/guarantee.mi
For the free welcome amenity, there is no mention of free breakfast at Fairfield.
So based on the website, it seems like the Fairfield in Kuala Lumpur is in the right based on Marriott's confusing rules.
Dec 26, 2023, 2:37 pm
#3
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,317
They should at least give a half breakfast now that some Fairfield are crediting 1/2 EQNs ( or actually 1 per every two nights, I.e., 0 for 1, 1 for two, 1 EQN for 3, 2 EQN for 4 etc.).
Dec 26, 2023, 2:44 pm
#4
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Thanks Puchong. I'm looking to travel to Asia early next year, and have booked some Marriott hotels, including some Fairfields. I had read that Fairfields in Asia may not provide breakfast for all, unlike in N America, but for those places I booked, they do provide breakfast to Elites.
But your experience here is course for concern not only about Fairfield but possibly other Marriott hotels. Some Marriott hotels had lounges, but are not re-opening using the excuse of Covid, while some just close the lounges outright. Now even benefits that had been provided to Elites, can suddenly disappear.
But your experience here is course for concern not only about Fairfield but possibly other Marriott hotels. Some Marriott hotels had lounges, but are not re-opening using the excuse of Covid, while some just close the lounges outright. Now even benefits that had been provided to Elites, can suddenly disappear.
Dec 26, 2023, 8:16 pm
#5
Join Date: Jan 2023
Location: CGK/SGN
Programs: Marriott Ti; IHG Pt, IC Amb; Accor Ag; Agoda VIP/Pt
Posts: 196
Perfectly timed for anyone who felt they'd (more or less) sussed out the Elite breakfast benefit between brands, comes... a big dollop of inter-brand inconsistency!
Marriott sure keeps ya on yer toes
OP, maybe rename this thread to something like "Post your Fairfield Asia Pacific Elite Breakfast Experiences"?
Regrettably, there are likely going to be more and more reports like yours coming in. Also distinguishes the topic from the recently-announced Fairfield EMEA ENC devaluation.
Marriott sure keeps ya on yer toes
Regrettably, there are likely going to be more and more reports like yours coming in. Also distinguishes the topic from the recently-announced Fairfield EMEA ENC devaluation.
Dec 27, 2023, 12:41 am
#6
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,056
OP, maybe rename this thread to something like "Post your Fairfield Asia Pacific Elite Breakfast Experiences"?
Regrettably, there are likely going to be more and more reports like yours coming in. Also distinguishes the topic from the recently-announced Fairfield EMEA ENC devaluation.
Regrettably, there are likely going to be more and more reports like yours coming in. Also distinguishes the topic from the recently-announced Fairfield EMEA ENC devaluation.
But you can make your suggestion by clicking the triangle at the bottom left corner of the original post (OP).
Dec 27, 2023, 9:45 am
#7
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 937
Dec 27, 2023, 8:51 pm
#9
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Dec 27, 2023, 9:43 pm
#10
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
In Taiwan, the oppressive KMT regime imposed a "temporary" Martial Law some time after WWII, which lasted 38 years.
Dec 29, 2023, 1:00 pm
#11
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Dec 29, 2023, 3:40 pm
#12
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
The question is whether a chain allows its individual hotels to break their own terms and conditions. Marriott very frequently does - other hotel chains somewhat less so.
Dec 29, 2023, 4:39 pm
#13
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
Every hotel breaks parent company rules/guidelines/brand standards on a daily basis in some form. It's an indisputable fact. The parent company doesn't "allow" things so much as they have no clue they're even going on. How could they? More than likely each property is getting a single QA visit a year which means that the other 364 days a year they're basically allowed to freelance. The number of guests that fill out post stay surveys in any form (be it Google/Trip Advisor/Expedia or the brand's own) is very, very low. As long as you're not going rogue on the rules, you can bend the hell out of them to your financial advantage into perpetuity and be fine.
Dec 29, 2023, 9:06 pm
#14
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Dec 29, 2023, 9:39 pm
#15
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
Every hotel breaks parent company rules/guidelines/brand standards on a daily basis in some form. It's an indisputable fact. The parent company doesn't "allow" things so much as they have no clue they're even going on. How could they? More than likely each property is getting a single QA visit a year which means that the other 364 days a year they're basically allowed to freelance. The number of guests that fill out post stay surveys in any form (be it Google/Trip Advisor/Expedia or the brand's own) is very, very low. As long as you're not going rogue on the rules, you can bend the hell out of them to your financial advantage into perpetuity and be fine.
Gmail doesn't guarantee they won't lose your email due to data loss.
AT&T doesn't guarantee your phone service will work.
Comcast doesn't guarantee your Internet service will work.
Apple iCloud doesn't guarantee they won't lose your synced photos.
Companies are allowed to market one thing in commercials but state something completely different in their TOS.