Titanium customer line
Sep 23, 2023 | 2:30 pm
#1
Original Poster
Join Date: Jun 2005
Programs: AA PP, HH Diamond, HY Globalist, BY Titanium, QR Gold, TK Elite, SQ KFGL, UA SL, DL SL
Posts: 109
Titanium customer line
Hello,
just experienced the worst customer service in my life. Called Bonvoy titanium line to get the correct amount of points posted (a hotel short point me on a stay) to get a lecture on how I should understand Marriott’s process, I can’t speak to supervisors and I can basically get lost. She said if I want I can call again and she knows she is rude. Literally told me yes I know I am rude.
Any pinpoints on how to get a US based customer service? A normal human being that can assist?
thanks
just experienced the worst customer service in my life. Called Bonvoy titanium line to get the correct amount of points posted (a hotel short point me on a stay) to get a lecture on how I should understand Marriott’s process, I can’t speak to supervisors and I can basically get lost. She said if I want I can call again and she knows she is rude. Literally told me yes I know I am rude.
Any pinpoints on how to get a US based customer service? A normal human being that can assist?
thanks
Sep 23, 2023 | 4:21 pm
#2
Join Date: Feb 2020
Posts: 498
Just keep calling back, you'll eventually get US if you're calling the US number.
All calls are recorded by the way, so don't be afraid to share your experience with a supervisor.
Marriott Bonvoy Lurker Marriott Bonvoy Lurker II Marriott Bonvoy Lurker III can help you out as well.
All calls are recorded by the way, so don't be afraid to share your experience with a supervisor.
Marriott Bonvoy Lurker Marriott Bonvoy Lurker II Marriott Bonvoy Lurker III can help you out as well.