frankvb

Yes, that's even worse than not being able to remember the browser for a few weeks or months. And rather pointless if you have biometric sign-in enabled.

Actually misread your message, it's a prompt if you do NOT have 2FA enabled. What I was referring to that if the Android app requires you to login again (every now and then), you use biometric login but it still does the 2FA stuff

SPN Lifer

I have had this pop-up every time I use the app for several weeks now. I have never enabled 2FA.

notquiteaff

Seems like accounts with 2FA have better protection against pilfering for points, so a lock-out period when account contact info is changed would be more helpful for accounts that are not protected by 2FA.

kromix

This has been discussed before but wanted to start a thread to discuss it a bit and any potential resolutions.

First and Foremost, I can't believe a $20 Billion+ Revenue company with what seems like even stateside customer service has the worst 2FA implementation of all time.

PSA: Do NOT turn on Marriott 2FA.

1) 2FA does not have a "Remember this device" option, you are challenged every time to enter the 6 digit code sent to your email/phone.

2) If you make a award booking like myself, and the phone number area is blank and you put in the wrong number it locks your account out.

What's the kicker? There is NO support for this, when you call they say "oh yea you have to wait 4-7 days to get back in".... HUH?

When you log in with your correct password, instead of getting to the screen where you put in the 6 digit code it emails you, instead you are greeted with this:



To add insult to injury, I didn't update my phone OR my email address, and the cust service rep looked over and confirmed that as well, but when you call them, they cannot do a single thing but tell you "we don't have access to do anything, you just have to wait, 4 days, maybe 5 days, maybe 7 days".

INSANE a company this big has this type of 2FA implementation. I'm going on day 5 currently mid-stay at a hotel, locked out of my app, so I can't use Mobile Key, Chat with Front Desk features, Mobile Checkin/Checkout, nothing. WILD.

SPN Lifer

To save others the time of looking up internet acronyms, the conclusion to the foregoing original post (OP) could be read as, "Wild!"

margarita girl

Since you�re familiar with this thread:

https://www.flyertalk.com/forum/marr...t-account.html

Why/how did you get caught in the same situation that you were already warned about?

My account has twice been changed to 2FA by either Marriott or some IT ghosts, Both times, I went into my profile and turned it off again.

kromix

I got caught and then researched and found out, unfortunately. Finally got unlocked mid day 5.

Needless to say, I disabled 2FA and put a long 20 character randomized password only.

Just mind-boggling this companies revenue and their ability (or lack thereof) to have the bare minimum.

goodeats21

Interesting. 2FA started on my Marriott account a couple weeks ago. Figured it was a system-wide implementation. Didn't realized it could be turned off.

kromix

Hey if this thread saves one person i'm happy

joshua362

Thank you

margarita girl

Just turned off 2FA for the third time! At least now I know to turn it off as soon as it happens.

Nea2007

As of 6 months after the OP�s initial post, can confirm this ridiculous issue is still a problem as I just encountered it. Locked out of my account because of 2FA after changing the number associated with my account. No warning whatsoever that if I updated my number that I would effectively be locked out for almost a week and multiple calls to customer service confirm they have no idea this problem exists and they had me take all the same futile steps everybody above listed. Bonvoy app is a loyalty app that inspires anything but loyalty.

yscleo

I had also encountered this, got locked out. Quite frustrating.

Marriott told me they have NO IT Dept., when I reported it.

But Marriott feels it's just fine, when many customers are locked out and cannot book/change anything for 5 days.

naumank

This just happened to me. I reported the details in another thread before I found this thread. My problem is I didn't change my phone number. I received 3 emails (at the same time) informing me that I had changed my phone number after I made a new reservation. The only thing I could think of is I checked "save this information to my preference" (don't remember the exactly wording) on the reservation page.

Is it true that there is nothing anyone can do except waiting for 5 days?

Xero

I wish Marriott would enable TOTP (the authenticator app) as another option for 2FA.

This will make it much easier to accommodate having to update personal info.