marriott.com very unstable - cannot complete a simple transaction.
Jun 22, 2023 | 10:06 am
#1
Original Poster
Join Date: May 2009
Location: Philadelphia, USA
Programs: Marriott Platinum, American Platinum, Singapore KrisFlyer
Posts: 190
marriott.com very unstable - cannot complete a simple transaction.
I cannot get a simple booking done through the marriott website. The issues have been going on since this morning and include:
1. Several attempts needed to even sign in
2. The error "It’s us. Not you. We couldn’t complete your request. Please try again later."
3. When making the booking after putting my credit card information, i get the error:
An unexpected error has occurred
This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Anybody else having this issue?
1. Several attempts needed to even sign in
2. The error "It’s us. Not you. We couldn’t complete your request. Please try again later."
3. When making the booking after putting my credit card information, i get the error:
An unexpected error has occurred
This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Anybody else having this issue?
Jun 22, 2023 | 10:47 am
#3
Original Poster
Join Date: May 2009
Location: Philadelphia, USA
Programs: Marriott Platinum, American Platinum, Singapore KrisFlyer
Posts: 190
Jun 22, 2023 | 11:47 am
#4
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,811
Jun 22, 2023 | 3:48 pm
#5
Join Date: Jul 2013
Programs: DYKWIA; But I'm a "Diamond Guest" Delta Diamond, UA 2MM
Posts: 2,375
Marriott doesn't really own or run any properties. All it does is maintain a brand, a loyalty program, and a reservation service. Amazing: it sucks at all of those relatively simple tasks.
Jun 22, 2023 | 7:32 pm
#7
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 4,197
Wasn't Marriott going to revamp its IT system if it weren't for the Starwood merger? I am surprised that they still haven't got around to it but I have heard the CEO talk about it in a recent interview.
Jun 23, 2023 | 6:35 am
#8
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,755
Unfortunately, it is routine to have issues with the MR website. Lots of "server" timeouts and other errors. Sometimes starting a new session in an incognito window or in a different browser (FireFox instead of Chrome) helps. It forces establishing a new session with the backend servers for the website. At other times it is just a global outage. It is frustrating. Sidebar note, IHG has similar issues with their website. Perhaps Marriott and IHG are subcontracting to the same provider for their web services.
--Jon
--Jon
Jun 23, 2023 | 7:45 am
#10
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Yes... they 'revamped' it by forcing the Marriott IT over any good things things that Starwood had on the backend for functionality/interface etc.
Jun 23, 2023 | 7:48 am
#11
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
The usual things I see >25% of the time when trying to just view rates and rooms at hotels...
or
We’re temporarily unable to display the information you requested. Please try again later.
An unexpected error has occurred This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Last edited by rylan; Jun 23, 2023 at 7:55 am
Jun 23, 2023 | 8:01 am
#12
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,811
Jun 23, 2023 | 9:20 am
#13
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,498
I have more than a dozen bookings, with three big trips coming up. Once a while I go to see each of those bookings, in case the rate drops then I change. But it's so frequent that it's unable to display, with error message, or the "Update" button doesn't work, doesn't do anything.
Marriott seems to work well for doing initial bookings. But after that trying to display/update bookings, it seems so buggy.
Marriott seems to work well for doing initial bookings. But after that trying to display/update bookings, it seems so buggy.
Jun 23, 2023 | 9:48 pm
#14
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,891
I also agree -- Marriott is nothing more than a broker these days. At one time they also had brand standards, but it's been ages since that's been enforced. (RI New Orleans still doesn't do breakfast after 3 years) Even the dodgiest online-booking sites seem to have better reliability and performance than Marriott.com.
Jun 25, 2023 | 6:28 am
#15
Join Date: Sep 2000
Location: MCO
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 1,123
Can’t conduct a hotel search on Marriott app
Marriott IT is broken now - just doing a search from the app is returning zero hotels for a location that I know there are hotels. The app and website surely share back end services to return search data so it is likely broke across the board.