Originally Posted by
porciuscato
Marriott doesn't really own or run any properties. All it does is maintain a brand, a loyalty program, and a reservation service. Amazing: it sucks at all of those relatively simple tasks.
Believe it or not, there are still some corporate locations left. I was recently at the Courtyard Orlando/I-Drive, and was surprised to see it was Marriott-owned, Marriott-managed. Old property built in 1990, but it was immaculately maintained. Staff were all wearing uniforms and attentive. So, someone at Marriott still remembers how it's supposed to be.
I also agree -- Marriott is nothing more than a broker these days. At one time they also had brand standards, but it's been ages since that's been enforced. (RI New Orleans still doesn't do breakfast after 3 years) Even the dodgiest online-booking sites seem to have better reliability and performance than Marriott.com.