Issue getting nights credited - advice requested
Jun 9, 2023 | 3:19 am
#16
Original Poster
Join Date: Mar 2004
Location: London
Posts: 2,102
I think the hotel messed it all up passing my reservation over to another guest, who apparently paid for it (according to the person at Marriott). Not sure if that guest knows yet or not.
Jun 9, 2023 | 3:48 am
#17
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 8,447
They are saying points were deducted for one of the reservations. For the other points were deducted and then put back. I tried to follow it on my online statement but its not clear. So I was thinking of letting go the two nights and leaving my balance on 31 instead of 33 nights. But since then they reduced my night count to 29.
It sounds like they think you had an overlapping stay as per the invoices (May 3-6 and May 4-6) so will only give you credit for one of the stays. If they refunded you the points for one of the stays already, then you already stayed for free for at least some of the nights. Are the points that were refunded to you worth more to you than the elite night credit? If so, I would let it go.
Jun 9, 2023 | 4:13 am
#18
Original Poster
Join Date: Mar 2004
Location: London
Posts: 2,102
In an earlier post you said:
It sounds like they think you had an overlapping stay as per the invoices (May 3-6 and May 4-6) so will only give you credit for one of the stays. If they refunded you the points for one of the stays already, then you already stayed for free for at least some of the nights. Are the points that were refunded to you worth more to you than the elite night credit? If so, I would let it go.
It sounds like they think you had an overlapping stay as per the invoices (May 3-6 and May 4-6) so will only give you credit for one of the stays. If they refunded you the points for one of the stays already, then you already stayed for free for at least some of the nights. Are the points that were refunded to you worth more to you than the elite night credit? If so, I would let it go.
I was about to let it go but I am now on less nights than I started with. I was on 30 when the episode started. It went up to 31 when I was credited for one night (where points were taken). So I did not go up to 33. But now I am on 29.