Originally Posted by
jahason
They are saying points were deducted for one of the reservations. For the other points were deducted and then put back. I tried to follow it on my online statement but its not clear. So I was thinking of letting go the two nights and leaving my balance on 31 instead of 33 nights. But since then they reduced my night count to 29.
In an earlier post you said:
Originally Posted by
jahason
...
I have invoice showing we were at the hotel 3-6 May and then invoice also showing we were at the hotel 4-6 May (twice).
It sounds like they think you had an overlapping stay as per the invoices (May 3-6 and May 4-6) so will only give you credit for one of the stays. If they refunded you the points for one of the stays already, then you already stayed for free for at least some of the nights. Are the points that were refunded to you worth more to you than the elite night credit? If so, I would let it go.