Difficulty Booking Marriott Protea
Mar 20, 2023 | 5:04 am
#1
Original Poster
Join Date: Feb 2009
Posts: 60
Difficulty Booking Marriott Protea
Trying to book a Marriott Protea. Went through the normal booking procedure on the Marriott website, entered card details and booking seemed to complete successfully.
At the time of booking I thought it was odd that my credit card did not get charged for the advanced purchase booking.
Later I got an email from Protea requesting deposit payment within 1 day.
I clicked the link in the email which took me to TravelBuy Payment Gateway however when I try to pay I get a "Sorry, your payment could not be processed (Error 2003)." error.
Anyone with similar experience or advice on how to proceed?
At the time of booking I thought it was odd that my credit card did not get charged for the advanced purchase booking.
Later I got an email from Protea requesting deposit payment within 1 day.
I clicked the link in the email which took me to TravelBuy Payment Gateway however when I try to pay I get a "Sorry, your payment could not be processed (Error 2003)." error.
Anyone with similar experience or advice on how to proceed?
Mar 20, 2023 | 3:09 pm
#2
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Marriott Titanium; Aeroplan E25; IHG Gold; Best Western Diamond
Posts: 2,497
We booked and stayed at a few Protea hotels in South Africa in Jan. Some paying, some on points. No problem then.
But there was news of the Protea hotels' point/night earnings getting halved on March 1, wonder if that has anything to do with the issues you're having.
But there was news of the Protea hotels' point/night earnings getting halved on March 1, wonder if that has anything to do with the issues you're having.
Mar 21, 2023 | 7:00 am
#3
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,724
Trying to book a Marriott Protea. Went through the normal booking procedure on the Marriott website, entered card details and booking seemed to complete successfully.
At the time of booking I thought it was odd that my credit card did not get charged for the advanced purchase booking.
Later I got an email from Protea requesting deposit payment within 1 day.
I clicked the link in the email which took me to TravelBuy Payment Gateway however when I try to pay I get a "Sorry, your payment could not be processed (Error 2003)." error.
Anyone with similar experience or advice on how to proceed?
At the time of booking I thought it was odd that my credit card did not get charged for the advanced purchase booking.
Later I got an email from Protea requesting deposit payment within 1 day.
I clicked the link in the email which took me to TravelBuy Payment Gateway however when I try to pay I get a "Sorry, your payment could not be processed (Error 2003)." error.
Anyone with similar experience or advice on how to proceed?
Mar 23, 2023 | 2:37 pm
#4
Original Poster
Join Date: Feb 2009
Posts: 60
Originally Posted by rob_flies_ua;[url=tel:35104861
35104861[/url]]I went through the same set of steps, with the exact same error at the standalone Protea JNB (not the transit one) for a couple one-night stays bookending my trip a month ago. First time they sent me multiple deposit requests and then a couple days before arrival a different PDF form to fill out and send in. Second time they sent me the TravelBuy deposit requests and after still erroring out didn't bother with the PDF. Both stays had no issues, stayed on the Marriott website the entire time, and I think still ending up charging the card I used to make the reservations.