Marriott no longer acknowledges status ?
Mar 8, 2023, 1:01 pm
#46
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Join Date: Jul 2002
Location: MCI
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Posts: 52,575
Mar 8, 2023, 1:07 pm
#47
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,673
Mar 8, 2023, 3:15 pm
#48
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,188
Mar 8, 2023, 8:59 pm
#49
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
I agree with others that status acknowledgement seems to be much lower than it was in the past.
I was thinking from a hotel's perspective. Hotels are very different than airlines. When flying on a specific airline, you are flying on that airline, so you are directly contributing to that airline's revenue since each airplane is directly owned by the airline.
Hotels are different. While there are thousands of Marriott-branded hotels, the vast majority of them are not owned by Marriott, but by 3rd parties.
So when one of us enters a hotel and asks for breakfast, the hotel will see it as a loss. They could be thinking that they could have given the room to a non elite and have gotten more revenue from it instead of giving all these freebies to the elite member.
They don't realize that status helps the hotels collectively. Sure, looking at offering breakfast individually can be a loss. But by offering breakfast, there are more bookings for the entire hotel system, and all around increased revenue.
Going back to the topic, I have noticed that I only get "elite" treatment at the actual hotels I frequent. At one hotel I stay at for 2 days each week, they always save my favorite room and have it ready by 10 AM. In fact, they "block" the room and only give it out to somebody else if they are full. If I just randomly came into this hotel as an Ambassador, I doubt I would have gotten this treatment.
I was thinking from a hotel's perspective. Hotels are very different than airlines. When flying on a specific airline, you are flying on that airline, so you are directly contributing to that airline's revenue since each airplane is directly owned by the airline.
Hotels are different. While there are thousands of Marriott-branded hotels, the vast majority of them are not owned by Marriott, but by 3rd parties.
So when one of us enters a hotel and asks for breakfast, the hotel will see it as a loss. They could be thinking that they could have given the room to a non elite and have gotten more revenue from it instead of giving all these freebies to the elite member.
They don't realize that status helps the hotels collectively. Sure, looking at offering breakfast individually can be a loss. But by offering breakfast, there are more bookings for the entire hotel system, and all around increased revenue.
Going back to the topic, I have noticed that I only get "elite" treatment at the actual hotels I frequent. At one hotel I stay at for 2 days each week, they always save my favorite room and have it ready by 10 AM. In fact, they "block" the room and only give it out to somebody else if they are full. If I just randomly came into this hotel as an Ambassador, I doubt I would have gotten this treatment.
Mar 9, 2023, 4:45 am
#50
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,188
I agree with others that status acknowledgement seems to be much lower than it was in the past.
I was thinking from a hotel's perspective. Hotels are very different than airlines. When flying on a specific airline, you are flying on that airline, so you are directly contributing to that airline's revenue since each airplane is directly owned by the airline.
Hotels are different. While there are thousands of Marriott-branded hotels, the vast majority of them are not owned by Marriott, but by 3rd parties.
So when one of us enters a hotel and asks for breakfast, the hotel will see it as a loss. They could be thinking that they could have given the room to a non elite and have gotten more revenue from it instead of giving all these freebies to the elite member.
They don't realize that status helps the hotels collectively. Sure, looking at offering breakfast individually can be a loss. But by offering breakfast, there are more bookings for the entire hotel system, and all around increased revenue.
Going back to the topic, I have noticed that I only get "elite" treatment at the actual hotels I frequent. At one hotel I stay at for 2 days each week, they always save my favorite room and have it ready by 10 AM. In fact, they "block" the room and only give it out to somebody else if they are full. If I just randomly came into this hotel as an Ambassador, I doubt I would have gotten this treatment.
I was thinking from a hotel's perspective. Hotels are very different than airlines. When flying on a specific airline, you are flying on that airline, so you are directly contributing to that airline's revenue since each airplane is directly owned by the airline.
Hotels are different. While there are thousands of Marriott-branded hotels, the vast majority of them are not owned by Marriott, but by 3rd parties.
So when one of us enters a hotel and asks for breakfast, the hotel will see it as a loss. They could be thinking that they could have given the room to a non elite and have gotten more revenue from it instead of giving all these freebies to the elite member.
They don't realize that status helps the hotels collectively. Sure, looking at offering breakfast individually can be a loss. But by offering breakfast, there are more bookings for the entire hotel system, and all around increased revenue.
Going back to the topic, I have noticed that I only get "elite" treatment at the actual hotels I frequent. At one hotel I stay at for 2 days each week, they always save my favorite room and have it ready by 10 AM. In fact, they "block" the room and only give it out to somebody else if they are full. If I just randomly came into this hotel as an Ambassador, I doubt I would have gotten this treatment.
Mar 9, 2023, 5:53 am
#51
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
Last time I stayed in a Marriott they thanked me profusely for being an elite member and valued guest. Then said my room wasn't available. Turns out 70% of guests that night were platinum or above.
Who cares if they thank me profusely if that doesn't merit much aside from words? Hyatt goes above and beyond and captures my money.
Who cares if they thank me profusely if that doesn't merit much aside from words? Hyatt goes above and beyond and captures my money.
Mar 9, 2023, 5:58 am
#52
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,200
Last time I stayed in a Marriott they thanked me profusely for being an elite member and valued guest. Then said my room wasn't available. Turns out 70% of guests that night were platinum or above.
Who cares if they thank me profusely if that doesn't merit much aside from words? Hyatt goes above and beyond and captures my money.
Who cares if they thank me profusely if that doesn't merit much aside from words? Hyatt goes above and beyond and captures my money.
Mar 9, 2023, 10:00 am
#53
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
Kimpton used to be really good at this. So were some Starwoods.
Mar 9, 2023, 5:33 pm
#54
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Going back to the topic, I have noticed that I only get "elite" treatment at the actual hotels I frequent. At one hotel I stay at for 2 days each week, they always save my favorite room and have it ready by 10 AM. In fact, they "block" the room and only give it out to somebody else if they are full. If I just randomly came into this hotel as an Ambassador, I doubt I would have gotten this treatment.