Marriott no longer acknowledges status ?
Mar 5, 2023, 2:49 pm
#1
Original Poster
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
Marriott no longer acknowledges status ?
I wonder if the brand standards have changed in 2023.
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
Mar 5, 2023, 3:55 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
I wonder if the brand standards have changed in 2023.
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
David
Mar 5, 2023, 4:23 pm
#5
Original Poster
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
in 2022, ( and earlier ) the nice “ thank you for being a xxxx elite “ and the occasional “ we have upgraded your room as a thank you for being xxxx elite“ made the travel experience all that much nicer.
Mar 5, 2023, 5:03 pm
#7
Join Date: Nov 2005
Location: Central FL
Programs: DL Gold; Bonvoy Gold; HHonors Diamond; Avis Preferred, Hertz PC
Posts: 601
I checked into three different Marriott properties over the past week and my status was acknowledged each time.
Last edited by jalves; Mar 6, 2023 at 3:47 pm
Mar 5, 2023, 5:13 pm
#8
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Mar 5, 2023, 5:56 pm
#11
Join Date: Oct 2022
Location: SFO
Programs: AS100k, DL Diamond, MarriottAmb, FlyingBlueSilver
Posts: 404
I wonder if the brand standards have changed in 2023.
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
I have been platinum or higher for more than 15 years, and status acknowledgement when checking in was likely over 90%
now, this year I am ambassador for the first time , and have so far a dozen unique stays and not once had anyone so much as mentioned status. ( I have been offered breakfast or the welcome gift/points but the line goes something as bland as “ would you prefer breakfast or “..: )
Of course I have never complained about not being recognized but I do find the sudden change odd
Mar 5, 2023, 7:18 pm
#13
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
And I was reminded why I almost never stay in Hyatts since the stay was so poor, but at least my "loyalty" was repeatedly acknowledged.
Mar 5, 2023, 8:26 pm
#14
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,928
IHG as well, I cringe a bit every time. Can't remember the last time it was not acknowledged. More important that I get the benefits I am entitled to and I have to say that has been remarkably consistent in the past year as well!
Mar 5, 2023, 8:47 pm
#15
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
