Problem getting UA silver status with Marriott Titanium status
Mar 5, 2023 | 2:16 am
#1
Original Poster
Join Date: Mar 2012
Posts: 3,246
Problem getting UA silver status with Marriott Titanium status
Hi,
I have Marriott Titanium status and I am trying to get UA silver status with it, which is one of the Titanium benefits.
In order to do the status match, I went to the status match website (fly-united.marriott.com) and submitted the required information including my UA account number.
However, nothing happened afterwards and my UA status did not change for days.
So I went to the status match website again to see if there was any update there, and when I clicked on the register button again on the website, it said my UA number was not found and it asked me to enter my UA number again and re-submit the status match.
I thought that was strange, but nevertheless I double checked the UA account number I was entering was correct this time, and re-submitted the status match.
Unfortunately the same error happened again afterwards where it said my UA number was not found again.
Obviously the error message is not correct because I did enter the correct UA account number and my UA number is a valid number.
It seems I am stuck with this error where the status match website keeps saying my UA account number was not found even though I am entering the correct account information.
Does anyone have any idea what could be happening here?
Any similar experiences?
I have Marriott Titanium status and I am trying to get UA silver status with it, which is one of the Titanium benefits.
In order to do the status match, I went to the status match website (fly-united.marriott.com) and submitted the required information including my UA account number.
However, nothing happened afterwards and my UA status did not change for days.
So I went to the status match website again to see if there was any update there, and when I clicked on the register button again on the website, it said my UA number was not found and it asked me to enter my UA number again and re-submit the status match.
I thought that was strange, but nevertheless I double checked the UA account number I was entering was correct this time, and re-submitted the status match.
Unfortunately the same error happened again afterwards where it said my UA number was not found again.
Obviously the error message is not correct because I did enter the correct UA account number and my UA number is a valid number.
It seems I am stuck with this error where the status match website keeps saying my UA account number was not found even though I am entering the correct account information.
Does anyone have any idea what could be happening here?
Any similar experiences?
Mar 5, 2023 | 2:50 am
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,454
I have no idea, but I would try registering with the Marriott link.
https://fly-united.marriott.com/en_US/
For future reference, both the UA and Marriott links can be found in the wiki here.
Marriott Rewards and United MileagePlus "RewardsPlus" Partnership
https://fly-united.marriott.com/en_US/
For future reference, both the UA and Marriott links can be found in the wiki here.
Marriott Rewards and United MileagePlus "RewardsPlus" Partnership
Mar 5, 2023 | 4:32 am
#3
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,040
I have no idea, but I would try registering with the Marriott link.
https://fly-united.marriott.com/en_US/
https://fly-united.marriott.com/en_US/
I would only add that this sort of issue seems to recur every March. I suspect Marriott information technology (IT) plays a role in all of this.
Hopefully it will clear itself up in a few weeks.
Mar 5, 2023 | 4:56 am
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,454
It seems clear that the original poster (OP) did indeed use the correct link.
I would only add that this sort of issue seems to recur every March. I suspect Marriott information technology (IT) plays a role in all of this.
Hopefully it will clear itself up in a few weeks.
I would only add that this sort of issue seems to recur every March. I suspect Marriott information technology (IT) plays a role in all of this.
Hopefully it will clear itself up in a few weeks.
Last edited by margarita girl; Mar 6, 2023 at 12:35 am
Mar 5, 2023 | 9:41 am
#5
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
Mar 5, 2023 | 10:57 am
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,454
Mar 5, 2023 | 11:19 am
#7
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Somehow I was on the same boat as OP, I could never get my UAMP account attached to Marriott. You need to contact Marriott and they will open a case and manually upgrade you. It takes 7 days or so.
Mar 5, 2023 | 7:54 pm
#8
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
As I mentioned in post #2, this information is available in the wiki of the United Mileage Plus thread where this thread will probably (should) be moved.
Marriott Rewards and United MileagePlus "RewardsPlus" Partnership - FlyerTalk Forums
Here are the links. Both work to register your Ti or Amb account.
UA: www.united.com/rewardsplus
MAR: https://fly-united.marriott.com/en_US/
Marriott Rewards and United MileagePlus "RewardsPlus" Partnership - FlyerTalk Forums
Here are the links. Both work to register your Ti or Amb account.
UA: www.united.com/rewardsplus
MAR: https://fly-united.marriott.com/en_US/
Sorry to be dumb but the UA link has nothing to do with linking a Ti account to UA to receive Silver status
Its only seems to deal with linking UA gold +etc to Marriott status.
Mar 5, 2023 | 7:55 pm
#9
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plt, OW Blue!
Posts: 2,096
deleted
Mar 6, 2023 | 12:33 am
#10
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,454
No, youre right. I could have sworn there was a way to register through UA as well. Ill delete the link until I look at this further.
Mar 6, 2023 | 12:47 am
#11
FlyerTalk Evangelist
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)
Posts: 10,182
I would guess it has to do with name matching, but mine seems to work even though my Marriott account has FIRST LAST and my United account has FIRSTMIDDLE LAST.
Mar 6, 2023 | 2:18 am
#12
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Mar 6, 2023 | 4:01 am
#13
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,413
Hi,
I have Marriott Titanium status and I am trying to get UA silver status with it, which is one of the Titanium benefits.
In order to do the status match, I went to the status match website (fly-united.marriott.com) and submitted the required information including my UA account number.
However, nothing happened afterwards and my UA status did not change for days.
So I went to the status match website again to see if there was any update there, and when I clicked on the register button again on the website, it said my UA number was not found and it asked me to enter my UA number again and re-submit the status match.
I thought that was strange, but nevertheless I double checked the UA account number I was entering was correct this time, and re-submitted the status match.
Unfortunately the same error happened again afterwards where it said my UA number was not found again.
Obviously the error message is not correct because I did enter the correct UA account number and my UA number is a valid number.
It seems I am stuck with this error where the status match website keeps saying my UA account number was not found even though I am entering the correct account information.
Does anyone have any idea what could be happening here?
Any similar experiences?
I have Marriott Titanium status and I am trying to get UA silver status with it, which is one of the Titanium benefits.
In order to do the status match, I went to the status match website (fly-united.marriott.com) and submitted the required information including my UA account number.
However, nothing happened afterwards and my UA status did not change for days.
So I went to the status match website again to see if there was any update there, and when I clicked on the register button again on the website, it said my UA number was not found and it asked me to enter my UA number again and re-submit the status match.
I thought that was strange, but nevertheless I double checked the UA account number I was entering was correct this time, and re-submitted the status match.
Unfortunately the same error happened again afterwards where it said my UA number was not found again.
Obviously the error message is not correct because I did enter the correct UA account number and my UA number is a valid number.
It seems I am stuck with this error where the status match website keeps saying my UA account number was not found even though I am entering the correct account information.
Does anyone have any idea what could be happening here?
Any similar experiences?
If you can send a private message to us with your UA member number, Marriott Bonvoy member number, full name, recorded email address and a past stay details (hotel name and stay dates) for account verification purpose, we would be pleased to check on it for you.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
Mar 2, 2024 | 9:47 pm
#14
Moderator, Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,998
Just dropped this United status in early December - what is the latest way to resolve?
Mar 3, 2024 | 9:19 am
#15
Join Date: Mar 2009
Location: SNA
Programs: M/R LT/TIT/UASILVER/AAGOLD
Posts: 480
A lot of people have success calling United, not Marriott.