Originally Posted by agjil

Hi,
I have Marriott Titanium status and I am trying to get UA silver status with it, which is one of the Titanium benefits.

In order to do the status match, I went to the status match website (fly-united.marriott.com) and submitted the required information including my UA account number.

However, nothing happened afterwards and my UA status did not change for days.

So I went to the status match website again to see if there was any update there, and when I clicked on the register button again on the website, it said my UA number was not found and it asked me to enter my UA number again and re-submit the status match.

I thought that was strange, but nevertheless I double checked the UA account number I was entering was correct this time, and re-submitted the status match.

Unfortunately the same error happened again afterwards where it said my UA number was not found again.

Obviously the error message is not correct because I did enter the correct UA account number and my UA number is a valid number.

It seems I am stuck with this error where the status match website keeps saying my UA account number was not found even though I am entering the correct account information.

Does anyone have any idea what could be happening here?
Any similar experiences?