Points posting on Marriott Account
Oct 29, 2022 | 4:57 am
#16
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 18,072
Oct 29, 2022 | 6:57 am
#17
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,941
If Marriott puts some effort into reading folios when you submit a missing claim, everything would move smoothly.
I had a horrible experience for a stay that didn't post. Which then I submitted a missing stay claim and the stay posted, however, incorrectly. I then replied and they reviewed and posted additional more points but still incorrect (We're talking $2K worth of points).
I think I emailed all of Marriott employees in the past few days with everyone giving me the standard reply as if you are speaking with a robot. I finally called in today and had a great gentleman who fixed everything in less than 5 minute call.
I had a horrible experience for a stay that didn't post. Which then I submitted a missing stay claim and the stay posted, however, incorrectly. I then replied and they reviewed and posted additional more points but still incorrect (We're talking $2K worth of points).
I think I emailed all of Marriott employees in the past few days with everyone giving me the standard reply as if you are speaking with a robot. I finally called in today and had a great gentleman who fixed everything in less than 5 minute call.
Nov 20, 2022 | 4:20 am
#18
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,462
OMG. Marriott made a liar out of me. For the first time ever, I had the points post for the first 2 nights of 2 consecutive reservations (4 nights total). So maybe its a hotel issue and not a Marriott issue. Could all those hotels be doing it wrong? I paid for the first 2 nights to close out the first reservation and so I could get a separate folio for when I sent in my missing stay request. But in the past, that never corrected the problem.