Hacked Marriott Account, Need Help
Jun 8, 2022, 9:48 am
#1
Original Poster
Join Date: Jul 2021
Posts: 2
Hacked Marriott Account, Need Help
11 phone calls, 15 h long distance and time consuming, after someone hacked my Marriott Account when it was hacked and they took points.
I have asked for a compensation since this has been going on 1,5 months. Latest thing was an email to Marriott with my ID card, front and back. Called now, 2 weeks later. Case till open ? So if anyone here could help me and who is working there, I would be very greatful. Thanks.
I have asked for a compensation since this has been going on 1,5 months. Latest thing was an email to Marriott with my ID card, front and back. Called now, 2 weeks later. Case till open ? So if anyone here could help me and who is working there, I would be very greatful. Thanks.
Jun 8, 2022, 1:50 pm
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
11 phone calls, 15 h long distance and time consuming, after someone hacked my Marriott Account when it was hacked and they took points.
I have asked for a compensation since this has been going on 1,5 months. Latest thing was an email to Marriott with my ID card, front and back. Called now, 2 weeks later. Case till open ? So if anyone here could help me and who is working there, I would be very greatful. Thanks.
I have asked for a compensation since this has been going on 1,5 months. Latest thing was an email to Marriott with my ID card, front and back. Called now, 2 weeks later. Case till open ? So if anyone here could help me and who is working there, I would be very greatful. Thanks.
We're sorry to hear of any frustration. Please send us a private message with your Case ID and any additional information, and we can document for the appropriate team's further review. You can also connect with us over email at [email protected]
Jun 20, 2022, 11:23 am
#4
Join Date: Jun 2022
Programs: Marriott
Posts: 1
I am having the same problem. Has this been resolved? I have sent multiple emails and had multiple phone calls going on multiple months. I don't know why this is so difficult. They took away 2 factor authentication and device registration when they merged with Starwood and now they are not doing anything to return stolen points.