Marriott Bonvoy miles instead of points not working / where to contact?
Apr 19, 2022, 3:22 am
#1
Original Poster
Join Date: Jan 2020
Location: Frankfurt am Main, Germany
Programs: LH MM SEN & many others+++
Posts: 352
Marriott Bonvoy miles instead of points not working / where to contact?
hello there,
I selected in my marriott bonvoy app to get miles instead of marriott points, but for the past two stays, I'm still getting points.
I live in Europe.
My mobile will not connect a US +800 number and I cannot find another contact number or form.
I'm familiar with the missing stays form, but I wonder if that applies here.
Does anyone have a contact number or form which may help with this topic?
thanks
Stefan
I selected in my marriott bonvoy app to get miles instead of marriott points, but for the past two stays, I'm still getting points.
I live in Europe.
My mobile will not connect a US +800 number and I cannot find another contact number or form.
I'm familiar with the missing stays form, but I wonder if that applies here.
Does anyone have a contact number or form which may help with this topic?
thanks
Stefan
Apr 19, 2022, 4:23 am
#2
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,111
hello there,
I selected in my marriott bonvoy app to get miles instead of marriott points, but for the past two stays, I'm still getting points.
I live in Europe.
My mobile will not connect a US +800 number and I cannot find another contact number or form.
I'm familiar with the missing stays form, but I wonder if that applies here.
Does anyone have a contact number or form which may help with this topic?
thanks
Stefan
I selected in my marriott bonvoy app to get miles instead of marriott points, but for the past two stays, I'm still getting points.
I live in Europe.
My mobile will not connect a US +800 number and I cannot find another contact number or form.
I'm familiar with the missing stays form, but I wonder if that applies here.
Does anyone have a contact number or form which may help with this topic?
thanks
Stefan
We are pleased to check on it for you. Please send us a private message or an email with your full name, Marriott Bonvoy member number, the relevant stay information and email address recorded in your account for verification purpose. Thank you.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]