3 elite nights disappeared from my account
Dec 31, 2021, 6:46 pm
#16
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,377
On a serious note to the OP, I wouldn’t worry. The problem appears widespread and not isolated to your account. If you stayed enough nights to earn Platinum and your account isn’t updated, send a PM to the Bonvoy Lurkers and they will sort it out. Given the timing of this issue, I’d suspect it’s related to the computer system getting ready to reset status tracking for 2022. IT gremlins *sighs*
Happy New Year!
Happy New Year!
Dec 31, 2021, 7:12 pm
#17
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
Dec 31, 2021, 7:25 pm
#18
Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 436
Hmmm, I am also missing 3 nights as of today. Thanks for the heads up. No true impact because of lifetime status and I'm still above 75 nights this year for Annual Choice Benefit. But it's annoying all the same...
Dec 31, 2021, 7:42 pm
#19
Join Date: Dec 2021
Posts: 1
did Marriott confirm it was the CC nights that went m.i.a.? Would be very strange; once earned they will remain even if cancel the card (unless of course you refund the $$$ to the card and no longer meet the spent requirements). Send a message to the lurkers to investigate.
Edit: For me and others it seems that the acquired status and total lifetime nights hasn't been affected. If that holds then its a moot point for anyone that earned their level before the glitch hit as Marriott extended status through Feb 2023. If you were counting on the promotional nights plus stay through New Year's eve, I'd follow up once the final nights of the year are credited.
Last edited by LNM76; Dec 31, 2021 at 8:09 pm Reason: Correcting info on status
Jan 3, 2022, 2:44 pm
#20
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,541
Same here - the 3 nights that were earned from Chase spend promo earlier in 2021 are gone.
The lurkers have opened a case after completely unhelpful dialogue on Twitter (but at least they confirmed that the Chase nights were missing).
If I have to guess it is an automated cap for credit card earning, not taking into consideration the Promo.
The lurkers have opened a case after completely unhelpful dialogue on Twitter (but at least they confirmed that the Chase nights were missing).
If I have to guess it is an automated cap for credit card earning, not taking into consideration the Promo.