Incorrect points charged for award stay
Mar 21, 2021, 3:31 am
#1
Original Poster
Join Date: Jan 2014
Posts: 104
Incorrect points charged for award stay
Unusual situation I have just come across. Today I booked a 5 night award stay in Japan for March 2022. The breakdown looks like this:-
Night 1: 60,000 (free night)
Night 2: 70,000
Night 3: 60,000
Night 4: 60,000
Night 5: 60,000
Total 250,000.
That is what I was shown at the booking page and on the confirmation immediately after booking. I have sufficient points in my account, therefore this is not points advance. A few hours later I notice I'd not had an email confirmation and strangely no points have been deducted from my account. I check the reservation in my Marriott account and it now says 280,000 points required (which I don't have) and therefore turned it into points advance with no points deducted.
Naturally I'm disappointed as at the time of booking and the confirmation showed 250,000 which should have been debited immediately. I did take screenshots to prove so will contact CS but not holding out much hope...
Night 1: 60,000 (free night)
Night 2: 70,000
Night 3: 60,000
Night 4: 60,000
Night 5: 60,000
Total 250,000.
That is what I was shown at the booking page and on the confirmation immediately after booking. I have sufficient points in my account, therefore this is not points advance. A few hours later I notice I'd not had an email confirmation and strangely no points have been deducted from my account. I check the reservation in my Marriott account and it now says 280,000 points required (which I don't have) and therefore turned it into points advance with no points deducted.
Naturally I'm disappointed as at the time of booking and the confirmation showed 250,000 which should have been debited immediately. I did take screenshots to prove so will contact CS but not holding out much hope...
