What's the Point?
#16


Join Date: Jan 2006
Location: Charm City!
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Globalist,, Delta Plat,
Posts: 2,242
OP, I guess I don't see your issue. For me, a 100+ night a year Titanium, my status means I always check Marriott first, but it doesn't lock me in. There are many locations in which I still choose to stay with other chains or independents.
I certainly don't expect my loyalty to Marriott to allow me to book any of 500+ non-Marriott hotels in London and have them treat me like a valued frequent guest. If I don't stay at a Marriott (or Hilton where I am Diamond), I make sure to book the room I want and pay for the benefits I want.
I certainly don't expect my loyalty to Marriott to allow me to book any of 500+ non-Marriott hotels in London and have them treat me like a valued frequent guest. If I don't stay at a Marriott (or Hilton where I am Diamond), I make sure to book the room I want and pay for the benefits I want.
#17



Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,169
so the flip side of being tied to a small number of properties is that it can actually be helpful in lowering the research time required and stress of the decision-making process since restricting by chain is such an easy filter
#18
A FlyerTalk Posting Legend




Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 102,617
To nitpick a bit, Hyatt actually has zero properties in the Rome area. The 7 that show when searching on hyatt.com are actually Small Luxury Hotels of the World (SLH) properties. SLH and Hyatt have a marketing arrangement, where one can book via hyatt.com for some limited benefits and often at a significant premium over booking the property directly.
#19



Join Date: Apr 2011
Location: The Land of Pleasant Living
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,943
I think you've summed up the entire point of loyalty programs entirely right here. If every property in the world earned Bonvoy points/benefits, there would be no point to the program. The point to the program is that when I go to Rome (for example), I probably look at the 12 Bonvoy options first, and if one of them meets my needs with respect to location/quality/budget, then I'll probably book it. In return, Marriott offers me points and benefits. If none of the Marriott properties meet what I need, or if I find a better deal elsewhere, then I book elsewhere. The loyalty program incentivizes me to book Marriott properties when all else is substantially equal. Pretty simple.
#20
Moderator, Amtrak & Spirit Airlines




Join Date: Jan 2011
Location: DCA :rolleyes:
Programs: AA Plat Pro UA Silver, IHG Spire, Marriott Titanium, Hertz PC
Posts: 11,213
Except, you're not.
I'm Titanium with Marriott. When I look at hotels, I usually start there, but I'll check other places as well. If one of those other options is a clear winner, I'll book it. If it's close, I'll factor in the benefits I get. Sometimes, even with benefits, a non-Marriott property wins out.
Sometimes, the deciding factor is redeeming points. When it's not, those points are still there for a later use.
As far as I know, no one's ever been turned away from a non-Marriott property due to their loyalty to Marriott, so no one's really "tied" to it.
I'm Titanium with Marriott. When I look at hotels, I usually start there, but I'll check other places as well. If one of those other options is a clear winner, I'll book it. If it's close, I'll factor in the benefits I get. Sometimes, even with benefits, a non-Marriott property wins out.
Sometimes, the deciding factor is redeeming points. When it's not, those points are still there for a later use.
As far as I know, no one's ever been turned away from a non-Marriott property due to their loyalty to Marriott, so no one's really "tied" to it.
I start my search every time via Google Maps. I understand where I need to be in relation to a client/attraction/neighborhood and then narrow down the choices.
My hotel statuses are more of an after thought as up until recently I was spending 150+ nights a year in hotels.
I wouldn't chase hotels just because of the status, but it is nice to have in Asia for sure. Everywhere its a wash IMHO.
#21
A FlyerTalk Posting Legend




Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,428
I have top tier with Marriott but am booking almost exclusively now with Hyatt (where I am mid-tier) or program-unaffiliated properties.
In the past I would often book with Marriott despite the availability of more attractive properties due to the rewards program, but as a consequence of program devaluations, those days are over.
#22
Join Date: Sep 2020
Location: Los Angeles
Posts: 1
I understand that when you compare 55 with 2000 it's a big difference, but I usually choose between 5 hotels and seems reasonable.Especially when you're looking for 4 and 5 stars, the price shouldn't be such a problem anymore (only special cases).
#23
FlyerTalk Evangelist


Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
Hi All,
I hope I can be proven wrong, but I'm really frustrated at the moment with the pure lack of choice offered by Marriott Bonvoy. A few years ago, I had Starwood Gold and it came in pretty handy at times, however the selection available was limited. When Marriot, SPG, Ritz Carlton and others came together to form one brand, I was under the impression there would be a decent amount of options available. I currently have silver status with Marriot, and would really like to move up to gold and platinum - but the choice is so limited it is ridiculous.
Now I understand it is a pandemic, but most hotels around Europe have opened up and are desperate for customers now. For example, me and my partner want to go to Rome on the first weekend in October. When I searched through the Marriott Bonvoy website, I find 12 hotels only! 12! When I search through Booking.com - I find over 2,000 4 and 5 star properties.
I also searched for properties in London and Dubai, finding the following:
London: 55 hotels available through Marriott, 1,171 hotels through Booking.com that are 4 and 5 star.
Dubai: 46 hotels available through Marriott, 855 hotels through Booking.com that are 4 and 5 star.
Am I doing something wrong in the search?
With a choice that is so limited - why do people bother chasing status with Marriott? What is the point? Do the benefits really outweigh the significantly limited options?
According to Hospitality Insights, Marriott is the largest chain in the world with over 5,700 properties (https://hospitalityinsights.ehl.edu/...t-hotel-chains). Are all these properties advertised on the Marriott Bonvoy site?
I hope I can be proven wrong, but I'm really frustrated at the moment with the pure lack of choice offered by Marriott Bonvoy. A few years ago, I had Starwood Gold and it came in pretty handy at times, however the selection available was limited. When Marriot, SPG, Ritz Carlton and others came together to form one brand, I was under the impression there would be a decent amount of options available. I currently have silver status with Marriot, and would really like to move up to gold and platinum - but the choice is so limited it is ridiculous.
Now I understand it is a pandemic, but most hotels around Europe have opened up and are desperate for customers now. For example, me and my partner want to go to Rome on the first weekend in October. When I searched through the Marriott Bonvoy website, I find 12 hotels only! 12! When I search through Booking.com - I find over 2,000 4 and 5 star properties.
I also searched for properties in London and Dubai, finding the following:
London: 55 hotels available through Marriott, 1,171 hotels through Booking.com that are 4 and 5 star.
Dubai: 46 hotels available through Marriott, 855 hotels through Booking.com that are 4 and 5 star.
Am I doing something wrong in the search?
With a choice that is so limited - why do people bother chasing status with Marriott? What is the point? Do the benefits really outweigh the significantly limited options?
According to Hospitality Insights, Marriott is the largest chain in the world with over 5,700 properties (https://hospitalityinsights.ehl.edu/...t-hotel-chains). Are all these properties advertised on the Marriott Bonvoy site?
Secondly, if true luxury hotels are what you're primarily booking, I would not waste your time trying to get higher Marriott status, it really doesn't offer much. To be honest, you'd be better off grabbing an Amex Platinum (or other Amex card with Fine Hotels & Resorts) and booking through that program. The benefits are better than pretty much any level of Marriott status and you're not tied to any particular brands so you get to experience the best of what is out there including some truly magnificent independent hotels or much smaller chains. There are other similar programs out there with Visa and MasterCard but IMO neither is as comprehensive or diverse as FHR.
If true luxury hotels are not what you're primarily booking, then you won't do better than Marriott when it comes to global network of hotels as they are by far the largest. As others have stated Rome, and really Italy in general is a place that has a lot of very nice independently run properties. Because of that, chain hotels are less popular and therefore have a smaller presence. This is also true of many other old world cities and countries with London being an obvious exception, at least with regards to Marriott.
There isn't really any one brand that will fit everyone's travel patterns all the time. I can't tell you how many times I've seen people staying at subpar hotels in less than ideal locations just because they want to stick to their 'preferred brand' all the time. It's one of the biggest pitfalls to having status because you end up missing out on some much better experiences.
#24

Join Date: Jan 2020
Location: Virginia USA
Posts: 1,311
Just to clarify, my point was a more broad one of hotel chain loyalty, and Marriott being the largest, I posted here.
My main question is what is the point of loyalty, when in reality, you are tied to a small proportion of properties. This is probably why Amex offer their Platinum card holders mid-high level status at a few different chains, rather than just one - which is a great benefit no doubt - however, if you are loyal to just one hotel chain, it does create a significant limit. Is the chasing of top-tier status at a chain (any chain) worth it? And again - it is an honest question purely out of figuring out if it is worth the hassle or not.
When I held Gold with SPG, it was definitely at times useful, however the hotel choices were limited. Now with the addition of marriott and ritz etc, it still feels limited in choice.
My main question is what is the point of loyalty, when in reality, you are tied to a small proportion of properties. This is probably why Amex offer their Platinum card holders mid-high level status at a few different chains, rather than just one - which is a great benefit no doubt - however, if you are loyal to just one hotel chain, it does create a significant limit. Is the chasing of top-tier status at a chain (any chain) worth it? And again - it is an honest question purely out of figuring out if it is worth the hassle or not.
When I held Gold with SPG, it was definitely at times useful, however the hotel choices were limited. Now with the addition of marriott and ritz etc, it still feels limited in choice.
#26




Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,521
I hope I can be proven wrong, but I'm really frustrated at the moment with the pure lack of choice offered by Marriott Bonvoy. A few years ago, I had Starwood Gold and it came in pretty handy at times, however the selection available was limited. When Marriot, SPG, Ritz Carlton and others came together to form one brand, I was under the impression there would be a decent amount of options available. I currently have silver status with Marriot, and would really like to move up to gold and platinum - but the choice is so limited it is ridiculous. SNIP
No matter, I'd suggest your real problem lies with the fact you're Silver with Marriott. IMO, Silver and Gold are worthless and you'd be better off booking on the OTAs that offer free hotel nights as a loyalty scheme like booking.com. For me, the value of Bonvoy only kicks in at Platinum (lounge access, late check out, breakfast etc.) but if you're not staying enough nights a year to qualify as Platinum then you should book your hotels using booking.com (or equivalent OTA) and get their free nights which will have more instant tangible value for you than collecting a few Bonvoy points for redemption.
Last edited by ftrichard; Sep 10, 2020 at 6:54 pm
#27


Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,524
I agree. I have Titanium with Marriott, Spire with IHG, and Gold with Hilton.
I start my search every time via Google Maps. I understand where I need to be in relation to a client/attraction/neighborhood and then narrow down the choices.
My hotel statuses are more of an after thought as up until recently I was spending 150+ nights a year in hotels.
I wouldn't chase hotels just because of the status, but it is nice to have in Asia for sure. Everywhere its a wash IMHO.
I start my search every time via Google Maps. I understand where I need to be in relation to a client/attraction/neighborhood and then narrow down the choices.
My hotel statuses are more of an after thought as up until recently I was spending 150+ nights a year in hotels.
I wouldn't chase hotels just because of the status, but it is nice to have in Asia for sure. Everywhere its a wash IMHO.
#28
Moderator, Amtrak & Spirit Airlines




Join Date: Jan 2011
Location: DCA :rolleyes:
Programs: AA Plat Pro UA Silver, IHG Spire, Marriott Titanium, Hertz PC
Posts: 11,213
It combines the map with the list of the properties.


