Sep 9, 2020, 7:01 am
Last edit by: seawolf
Per Marriott Lurker II in post #608:
Due to the rapidly evolving situation with COVID-19, our Elite Benefit compensation related to our Ultimate Reservation Guarantee, Room Type Guarantee, Welcome Gifts, and Lounge access has been placed on hold.
We appreciate your understanding during these challenging times.
Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
Jan 24, 2021, 9:01 am
#1216
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
Been trying to call the general ambassador line for a time sensitive request. Can't get through. After being asked about taking a survey (
), it rings then says something like "box full" and disconnects. Tried multiple times. One time actually got through, but could not understand the agent due to static on the line.
), it rings then says something like "box full" and disconnects. Tried multiple times. One time actually got through, but could not understand the agent due to static on the line.Are you using 1 (866) 924-9885?
Jan 24, 2021, 9:51 am
#1217
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,272
Ahhh, you must mean the Marriott Wailea Resort in Maui! Where your Titanium status gets you... a room.
No SNA accepted, but $$$ upgrades offered. Breakfast voucher for Starbucks drink and sandwich and you will walk past the restaurant to get it. Resort fees and parking... it's truly the only hotel I visit where we feel like Lifetime status, nights, spend, etc. mean nothing.
No SNA accepted, but $$$ upgrades offered. Breakfast voucher for Starbucks drink and sandwich and you will walk past the restaurant to get it. Resort fees and parking... it's truly the only hotel I visit where we feel like Lifetime status, nights, spend, etc. mean nothing.
Kthxbai Marriott Wailea.
Jan 24, 2021, 3:25 pm
#1218
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Correct. Finally got a call back about 45 minutes after sending the email, but it was pointless then. And the agent really didn't seem all that concerned. I swear they read a script to "express apologies" instead of just being authentic or sincere.
Really, really disappointed with everything Marriott lately.
Really, really disappointed with everything Marriott lately.
Jan 24, 2021, 3:50 pm
#1219
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,202
Correct. Finally got a call back about 45 minutes after sending the email, but it was pointless then. And the agent really didn't seem all that concerned. I swear they read a script to "express apologies" instead of just being authentic or sincere.
Really, really disappointed with everything Marriott lately.
Really, really disappointed with everything Marriott lately.
Jan 24, 2021, 11:53 pm
#1220
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,090
Been trying to call the general ambassador line for a time sensitive request. Can't get through. After being asked about taking a survey (), it rings then says something like "box full" and disconnects. Tried multiple times. One time actually got through, but could not understand the agent due to static on the line.
Sent an email to the general Ambassador mailbox asking for someone to call me because their phones are not working. Been 30 minutes now, and still no call.
Incredibly frustrating.
), it rings then says something like "box full" and disconnects. Tried multiple times. One time actually got through, but could not understand the agent due to static on the line.Sent an email to the general Ambassador mailbox asking for someone to call me because their phones are not working. Been 30 minutes now, and still no call.
Incredibly frustrating.
We noticed that AMB team had followed up with your request.
If you would like us to forward your experience to AMB management team, kindly share your account information via PM or below email address.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
Jan 25, 2021, 5:52 am
#1221
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Sorry for the inconvenience.
We noticed that AMB team had followed up with your request.
If you would like us to forward your experience to AMB management team, kindly share your account information via PM or below email address.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
We noticed that AMB team had followed up with your request.
If you would like us to forward your experience to AMB management team, kindly share your account information via PM or below email address.
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
Jan 25, 2021, 12:50 pm
#1222
Join Date: Jul 2001
Location: Norman, Oklahoma
Programs: Southwest A List Preferred, Bonvoy Platinum, Hyatt Globalist, American Airlines Gold
Posts: 694
Could someone quickly help me with the Guaranteed Room Type benefit? Does that mean if my reservation is for a one bedroom suite, and I show up and they tell me all they have left is a studio, that I should get compensation based upon the chart? I'm not asking for an upgrade, just that they honor my reservation.
Jan 25, 2021, 2:55 pm
#1223
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
Could someone quickly help me with the Guaranteed Room Type benefit? Does that mean if my reservation is for a one bedroom suite, and I show up and they tell me all they have left is a studio, that I should get compensation based upon the chart? I'm not asking for an upgrade, just that they honor my reservation.
When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.
Jan 25, 2021, 3:17 pm
#1224
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
If I reserved a suite and was given a normal room, I'd ask them to honor the guarantee.
Jan 25, 2021, 5:00 pm
#1225
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
If I'm downgraded to a lower suite/room category, I would expect the rate to be adjusted to the rate I could have gotten for the lower category at the time I made the reservation, plus a customer service gesture for the inconvenience. I would also expect to receive a (above and beyond) upgrade if possible rather than the downgrade. In some cases, I would negotiate to be walked rather than accepting a lower category room, such as if a suite with separate parlor is needed for business meetings.
Jan 25, 2021, 8:31 pm
#1226
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 25, 2021, 8:53 pm
#1227
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
Jan 26, 2021, 12:23 am
#1230
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,090
Could you please send it to us again as we have not received the information?
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]