Sep 9, 2020, 7:01 am
Last edit by: seawolf
Per Marriott Lurker II in post #608:
Due to the rapidly evolving situation with COVID-19, our Elite Benefit compensation related to our Ultimate Reservation Guarantee, Room Type Guarantee, Welcome Gifts, and Lounge access has been placed on hold.
We appreciate your understanding during these challenging times.
Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
May 17, 2020, 2:23 pm
#1
Original Poster
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 453
Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
Looking at a staycation over the Memorial Day weekend. Call all properties I was considering (Marriott, Sheraton, Renaissance, Delta, and Residence Inn) asking what amenities are currently open and available. All but the Residence Inn said that there was no food service at all. (No lounge and no restaurant). Is there currently a waiver that would prevent invoking the breakfast guarantee?
May 17, 2020, 3:25 pm
#2
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Looking at a staycation over the Memorial Day weekend. Call all properties I was considering (Marriott, Sheraton, Renaissance, Delta, and Residence Inn) asking what amenities are currently open and available. All but the Residence Inn said that there was no food service at all. (No lounge and no restaurant). Is there currently a waiver that would prevent invoking the breakfast guarantee?
May 17, 2020, 3:52 pm
#4
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
pretty sure most restaurants in hotels are closed due to mandate.
I'm all about maximizing benefits, but come on, there is a bigger picture.
agree with Often1 (first time for everything!) - call the hotel and see what they can offer instead.
I'm all about maximizing benefits, but come on, there is a bigger picture.
agree with Often1 (first time for everything!) - call the hotel and see what they can offer instead.
May 17, 2020, 4:29 pm
#5
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Seriously? Wow! If you ask, they may offer points in lieu of breakfast, like they do when the lounge is closed.
James
Last edited by Flying for Fun; May 17, 2020 at 4:34 pm
May 17, 2020, 5:42 pm
#6
Original Poster
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 453
Thanks for the responses. The hotels are not under mandate, and indicated there are plenty of restaurants open within walking distance. This is Orlando. It was interesting to see some have open fitness centers, some don't. One is offering grab and go breakfast, most were offering no food service (while still selling "Stay for Breakfast Rates"). Some have pool open, others don't. The one manager I spoke with at the full service Marriott said the reason they aren't opening food services is to keep costs down.
May 17, 2020, 6:47 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Thanks for the responses. The hotels are not under mandate, and indicated there are plenty of restaurants open within walking distance. This is Orlando. It was interesting to see some have open fitness centers, some don't. One is offering grab and go breakfast, most were offering no food service (while still selling "Stay for Breakfast Rates"). Some have pool open, others don't. The one manager I spoke with at the full service Marriott said the reason they aren't opening food services is to keep costs down.
May 17, 2020, 7:34 pm
#8
Original Poster
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 453
May 18, 2020, 8:13 am
#9
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
There is a waiver in place right now for Bonvoy benefits. Tried to find the link but couldn't. They don't have to provide breakfast and don't believe they have to compensate.
May 18, 2020, 11:54 am
#10
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,307
May 18, 2020, 4:38 pm
#11
Original Poster
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 453
May 18, 2020, 5:11 pm
#12
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
May 18, 2020, 5:28 pm
#13
Original Poster
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 453
I can't find anything on the Marriott website. Loyalty Lobby reported on the suspension of brand standards and certain loyalty guarantees. https://loyaltylobby.com/2020/03/31/...ty-guarantees/
May 18, 2020, 9:31 pm
#14
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I can't find anything on the Marriott website. Loyalty Lobby reported on the suspension of brand standards and certain loyalty guarantees. https://loyaltylobby.com/2020/03/31/...ty-guarantees/
