Haven't Been Able to View Current Reservations on App or Web all Day
Dec 24, 2019, 4:27 am
#47
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 939
Well it is getting worse. I cannot pull up existing reservation now even manually.
Reservation not found If you entered the correct information, please call the Reservation Center in your area.
Reservation not found If you entered the correct information, please call the Reservation Center in your area.
Dec 24, 2019, 6:43 am
#48
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Well it is getting worse. I cannot pull up existing reservation now even manually.
Reservation not found If you entered the correct information, please call the Reservation Center in your area.
Reservation not found If you entered the correct information, please call the Reservation Center in your area.
Dec 24, 2019, 4:06 pm
#51
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
Just received a useless response from Marriott:
Thank you for contacting Marriott Bonvoy™ Customer Care.
We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter.
Your ease in using Marriott.com and the Marriott Bonvoy™ app is our goal.
Safe Travels,
Thank you for contacting Marriott Bonvoy™ Customer Care.
We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter.
Your ease in using Marriott.com and the Marriott Bonvoy™ app is our goal.
Safe Travels,
Dec 24, 2019, 5:15 pm
#52
Join Date: May 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hyatt Globalist, Hilton Gold, United Silver
Posts: 63
App has been glitchy for me today (more than usual)... not sure what the issue is. App loads my current stay, but future stay information loads slowly or doesn't show at all. Replicated same issue across two iPhones, separate networks.
Last edited by goldtiger; Dec 24, 2019 at 5:16 pm Reason: specificity
Dec 25, 2019, 12:05 pm
#53
Join Date: May 2005
Location: YVR
Programs: AC SE, Alaska MVP Gold, Bonvoy Titanium, IHG Diamond
Posts: 158
I'm not sure what is worse at this point...the fact that this issue is still not resolved after over a week, or the fact that no one at Marriott seems to care.
Dec 25, 2019, 5:16 pm
#54
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Year end, as well as first week of January, are the busiest time for IT due to year end processing. We may not see improvement until after crunch time.
App works too.