Accidentally booked 1 person to JW Maldives - Seaplane...
Dec 8, 2019, 12:45 am
#1
Original Poster
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,533
Accidentally booked 1 person to JW Maldives - Seaplane...
I have a reservation at the JW Maldives in February and accidentally booked it as one person, not two... ordinarily it would not be an issue - but in this case, there is a $500-ish per person fee for the sea plane... Marriott claims they can't change the reservation or it will reprice from 340,000 to 480,000 (or something like that can't remember exactly)...
What should I do? I obviously am more than happy to pay for the extra seaplane seat, but having the number of points go up when it would have otherwise been the same seems ridiculous.
What should I do? I obviously am more than happy to pay for the extra seaplane seat, but having the number of points go up when it would have otherwise been the same seems ridiculous.
Dec 8, 2019, 1:00 am
#2
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
I have a reservation at the JW Maldives in February and accidentally booked it as one person, not two... ordinarily it would not be an issue - but in this case, there is a $500-ish per person fee for the sea plane... Marriott claims they can't change the reservation or it will reprice from 340,000 to 480,000 (or something like that can't remember exactly)...
What should I do? I obviously am more than happy to pay for the extra seaplane seat, but having the number of points go up when it would have otherwise been the same seems ridiculous.
What should I do? I obviously am more than happy to pay for the extra seaplane seat, but having the number of points go up when it would have otherwise been the same seems ridiculous.
To be fair the hotel maybe able to change the reservation from 1 to 2 people anyway as their reservations department will have mroe control over it than Marriott.
Dec 8, 2019, 2:03 am
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i've run into this issue a number of times, albeit not at this property....i always book for 1 person but on the rare instance when i'm able to convince my wife to accompany me on the trip, i need to change the reservation to 2 people....this is often at the very last minute so we are past the cancellation deadline....marriott is unable to make the change but a call to the property always works....
Dec 8, 2019, 1:16 pm
#4
Join Date: May 1998
Location: IAD, DCA
Programs: AA Platinum, Marriott Gold
Posts: 1,531
This isn't an issue at all. The hotel will contact you numerous times (in my experience at the W) to verify sea plane numbers and details. Just write and tell them it'll be two people, they'll make the necessary arrangements.
Dec 8, 2019, 2:49 pm
#5
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I've never had an issue changing number of occupants on an active reservation without rebooking-as long as room occupancy limits were not impacted. Just tell them two people will be in the room.
Dec 8, 2019, 7:09 pm
#6
Join Date: Mar 2016
Posts: 413
The hotel's reservations office can amend it manually on their end, and it will reflect on my app.
This works the same when they upgrade you too, you can see the changes reflected in the app.
These payments will all be finalized during check out, so no need to worry once you contact the property about your seaplane transfers and stay details.
Dec 25, 2019, 8:13 pm
#7
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
The resorts are the one who does the final request for the seaplane companies. If you contact them early one they will fix it. No worries. The seaplane companies only finalise their flights the previous day.