Marriott Mobile Chat (General Discussion Thread)
Nov 5, 2019, 8:23 am
#1
Original Poster
Join Date: Jul 2009
Location: Michigan
Programs: Delta basic after Gold; HHonors, Diamond; Marriott/SPG Plat; IHG/PCR Plat; Avis, Hertz
Posts: 213
Marriott Mobile Chat (General Discussion Thread)
The only thread I could find about this feature is old, and no longer accepting comments. Marriott's FAQ page and info does not fully explain how to initiate the chat feature.
Can anyone tell me, if, after I press "REQUEST SERVICES" on the app, and the only choice that comes up is, "Call Us," Does that mean mobile chat is not available for this hotel? I have used mobile chat before, and that is how I thought I got there, although it has been a while.
Thanks!
Can anyone tell me, if, after I press "REQUEST SERVICES" on the app, and the only choice that comes up is, "Call Us," Does that mean mobile chat is not available for this hotel? I have used mobile chat before, and that is how I thought I got there, although it has been a while.
Thanks!
Nov 5, 2019, 8:38 am
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
The only thread I could find about this feature is old, and no longer accepting comments. Marriott's FAQ page and info does not fully explain how to initiate the chat feature.
Can anyone tell me, if, after I press "REQUEST SERVICES" on the app, and the only choice that comes up is, "Call Us," Does that mean mobile chat is not available for this hotel? I have used mobile chat before, and that is how I thought I got there, although it has been a while.
Thanks!
Can anyone tell me, if, after I press "REQUEST SERVICES" on the app, and the only choice that comes up is, "Call Us," Does that mean mobile chat is not available for this hotel? I have used mobile chat before, and that is how I thought I got there, although it has been a while.
Thanks!
If you need an email address, check the wiki here.
https://www.flyertalk.com/forum/marr...addresses.html
Nov 5, 2019, 8:48 am
#3
Original Poster
Join Date: Jul 2009
Location: Michigan
Programs: Delta basic after Gold; HHonors, Diamond; Marriott/SPG Plat; IHG/PCR Plat; Avis, Hertz
Posts: 213
Thank you for that information. I am somehow missing that thread via word search and by skimming through a few pages.
Sep 23, 2021, 3:06 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
When does "chat with us" feature become available?
Thread title pretty self explanatory.
I have a few international reservations in the same city. I want to use the "chat with us" feature to ask questions about the hotel like a) can they upgrade my room based on my status; b) breakfast offerings, etc. The reservations are for next week but all of them only have a "Call us" button and not a "chat with us" button.
Does that "chat with us" only become available 1 or 2 days before the arrival date? I've not paid close enough attention to it to notice.
Thanks,
-RM
I have a few international reservations in the same city. I want to use the "chat with us" feature to ask questions about the hotel like a) can they upgrade my room based on my status; b) breakfast offerings, etc. The reservations are for next week but all of them only have a "Call us" button and not a "chat with us" button.
Does that "chat with us" only become available 1 or 2 days before the arrival date? I've not paid close enough attention to it to notice.
Thanks,
-RM
Sep 24, 2021, 8:35 am
#8
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Sep 24, 2021, 12:36 pm
#9
Join Date: Feb 2020
Programs: British Airways Executive Club Gold, Marriott Bonvoy Titanium Elite, Hilton Diamond, IHG Diamond Amb
Posts: 1,771
Sep 24, 2021, 1:09 pm
#10
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
You may be right, but I thought I remember one or two Marriott properties in the USA that did not show chat as an option until the mobile check-in.,