285 points for one night?
Oct 28, 2019 | 6:18 pm
#1
Original Poster
Suspended
Join Date: Aug 2019
Posts: 41
285 points for one night?
I stayed in a Residence Inn in the UK, I got 2 rooms, 1 night, and paid Ł90 per room.
The points have posted and seem very low: +999 Points (285 Base + 214 Elite + 500 Extra)?
Is this correct?
Is there a calculator I can check and work out what I am due for each stay?
The points have posted and seem very low: +999 Points (285 Base + 214 Elite + 500 Extra)?
Is this correct?
Is there a calculator I can check and work out what I am due for each stay?
Oct 28, 2019 | 6:51 pm
#2
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 872
Something is off you should get at least 10x the base rate...
Oct 28, 2019 | 7:36 pm
#6
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 872
Oct 28, 2019 | 7:42 pm
#7
Join Date: Oct 2007
Location: YYZ
Programs: WS Platinum, Marriott Platinum, HH Gold
Posts: 82
Seems a bit low to me and sounds like you received credit for only one of the rooms. If I had to guess, they probably calculate points based on the pre-VAT room rate (& any other fees/taxes in there). Then with a generous GBP to USD exchange rate in MR's favour, RI @ 5 points = $1USD could partially explain the low points earn. Would be worth a follow up about that second room - suspect you'll have to write or call in.
Just my thoughts though!
Just my thoughts though!
Oct 29, 2019 | 12:46 am
#8
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 794
From what I can tell on previous marriot stays it’s pre tax room rate * pretty much spot GBP/USD rate and then * 10 or 5 for some limited service hotels.
For Ł90 a night you’d be looking at atleast 4500 points a night at an RI.
For Ł90 a night you’d be looking at atleast 4500 points a night at an RI.
Oct 29, 2019 | 3:15 am
#10
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,210
It should be simple to calculate.
OP received 285 base points. Because RI stays should earn 5 points per USD, that means that Bonvoy thinks that the underlying room rate was $57. Unless the OP has included some extras in the 90 GBP figure, this is clearly incorrect.
However, there is no "online calculator" and you can be sure that Bonvoy's calculations will always be working in their favour, but roughly speaking they should be:
Therefore the base points should be in the range of 450-500.
OP received 285 base points. Because RI stays should earn 5 points per USD, that means that Bonvoy thinks that the underlying room rate was $57. Unless the OP has included some extras in the 90 GBP figure, this is clearly incorrect.
However, there is no "online calculator" and you can be sure that Bonvoy's calculations will always be working in their favour, but roughly speaking they should be:
- Stripping out the 20% VAT from the 90 GBP --> approx. 75 GBP
- Converting the pre-tax rate to USD --> roughly $90-100 depending on the FX rate used
Therefore the base points should be in the range of 450-500.
Last edited by craigthemif; Oct 29, 2019 at 3:20 am
Oct 29, 2019 | 2:44 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I'm betting th FX rates aren't updated very often. I highly doubt that they get updated without manual intervention.
Oct 29, 2019 | 4:07 pm
#13
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG)
Posts: 1,722
I have had this problem more than once with different Bonvoy hotels in the UK.
Always check your base points as they are often wrong.
I always email them and its corrected within a week.
Always check your base points as they are often wrong.
I always email them and its corrected within a week.