Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 24, 2021, 3:59 pm
#871
Join Date: Aug 2001
Posts: 1,053
I just canceled a 7-night reservation that had a TP certificate attached by using the Marriott web site. I was fully expecting that the certificate would not get returned but I was very surprised to find that it worked exactly as it should and the certificate is back in my account. This contrasts with past experience where certificates would not get returned without calling and getting a Bonvoy rep to chase it down.
Mar 29, 2021, 9:58 am
#872
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Update: It took a while, but my certificate was replaced with one with a one year expiration. Unlike on my last call, I spoke with a very helpful agent on Friday who added notes to the case that should have made it clear that the only prior extensions to my certificate were due to the conversion and Covid and not any special requests.
Mar 29, 2021, 10:09 am
#873
Join Date: May 2009
Location: UK
Posts: 3,951
Update: It took a while, but my certificate was replaced with one with a one year expiration. Unlike on my last call, I spoke with a very helpful agent on Friday who added notes to the case that should have made it clear that the only prior extensions to my certificate were due to the conversion and Covid and not any special requests.
On a separate note, if Marriott are going to extend these again for a final time, which I believe they will and arguably should, then it would serve them better imo to do sooner than later. I never understood why they left December’s extension until the last min, and why they only issued 6 months when the likes of even IHG were extending their own free night certs through ‘21
Mar 29, 2021, 12:38 pm
#874
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,092
Great outcome!
On a separate note, if Marriott are going to extend these again for a final time, which I believe they will and arguably should, then it would serve them better imo to do sooner than later. I never understood why they left December’s extension until the last min, and why they only issued 6 months when the likes of even IHG were extending their own free night certs through ‘21
On a separate note, if Marriott are going to extend these again for a final time, which I believe they will and arguably should, then it would serve them better imo to do sooner than later. I never understood why they left December’s extension until the last min, and why they only issued 6 months when the likes of even IHG were extending their own free night certs through ‘21
Or, maybe it's not a strategic thing, and they're just being slow and bureaucratic.
As for 6 months vs. a year? They're not necessarily incentivized to give people more time to use their certs. If anything, they're incentivized to create spoilage.
Apr 3, 2021, 1:34 pm
#876
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
Apr 3, 2021, 1:42 pm
#877
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
right. that strategy should always work regardless of TP or not. but i was specifically wondering this to hit the current marriott promo for double EQN. i dont think linking two separate bookings ever counted as the same stay. havent done it recently though.
Last edited by GundamWing01; Apr 3, 2021 at 1:47 pm
Apr 3, 2021, 3:50 pm
#878
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
I got it... 2 day minimum... i think it should still link as an 8 day stay. if the hotel can move it under one reservation number..
Apr 3, 2021, 4:25 pm
#879
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
hmm. maybe youre right. i want to test this, but also dont want to waste a TP if it doesnt count for promo. its going to be a mattress run burn cert solely for the double EQN.
Apr 3, 2021, 4:30 pm
#880
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
You can always delink the travel package... but i assume you mean converting points to certificate's.
Apr 3, 2021, 4:57 pm
#881
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I don’t think hotels can do this. There was a discussion in the promo thread. They’ll tell you they’ve linked the reservations, but all they’re doing is making a note to not change your room. They can’t take 2 separate reservations and combine them under 1 reservation number.
Apr 3, 2021, 5:03 pm
#882
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
I don’t think hotels can do this. There was a discussion in the promo thread. They’ll tell you they’ve linked the reservations, but all they’re doing is making a note to not change your room. They can’t take 2 separate reservations and combine them under 1 reservation number.
Apr 3, 2021, 6:03 pm
#883
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I don’t think hotels can do this. There was a discussion in the promo thread. They’ll tell you they’ve linked the reservations, but all they’re doing is making a note to not change your room. They can’t take 2 separate reservations and combine them under 1 reservation number.
ive thought about just getting pts for the TP, but now its at 5k vs 45k. its a terrible deal. i would rather stay at a marriott down the street with a VR headset and pretend im on mars.
Apr 4, 2021, 6:38 am
#884
Join Date: May 1998
Posts: 6,790
Now if we can figure out a way to offer a Munich Biergarten with real Munich beer and a Haxe I'd be there.
Apr 4, 2021, 7:03 am
#885
Join Date: May 1998
Posts: 6,790
*A “stay” is defined as consecutive nights spent at the same hotel, regardless of check-in/checkout activity on any points-eligible rate (“Qualifying Rate”).
Registration of your Marriott Bonvoy™ account is required. Marriott Bonvoy members who register for this promotion by April 13, 2021, will earn double points plus double Elite Night Credits on eligible paid stays of two nights or more during the promotion earning period. The promotion earning period is for stays between February 16, 2021, and April 27, 2021, at participating Marriott Bonvoy properties. The double points earning is only applicable to members’ base points earned per eligible stay. Only stays made after registration will qualify toward the promotion. A “stay” is defined as consecutive nights spent at the same hotel, regardless of check-in/checkout activity on any points-eligible rate (“Qualifying Rate”). Rates available through most third-party online retailers and select travel agency rates do not qualify for this promotion. Homes & Villas by Marriott International, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits, and nights spent while redeeming an award are not eligible for bonus points or double Elite Night Credits. Only one room per hotel is counted toward a member’s Elite Night Credits or stay. Bonus Elite Night Credits will be awarded to the member’s account within 3–7 business days after the qualifying nights post. Elite Night Credits will count only toward the status year in which they are posted.
Registration of your Marriott Bonvoy™ account is required. Marriott Bonvoy members who register for this promotion by April 13, 2021, will earn double points plus double Elite Night Credits on eligible paid stays of two nights or more during the promotion earning period. The promotion earning period is for stays between February 16, 2021, and April 27, 2021, at participating Marriott Bonvoy properties. The double points earning is only applicable to members’ base points earned per eligible stay. Only stays made after registration will qualify toward the promotion. A “stay” is defined as consecutive nights spent at the same hotel, regardless of check-in/checkout activity on any points-eligible rate (“Qualifying Rate”). Rates available through most third-party online retailers and select travel agency rates do not qualify for this promotion. Homes & Villas by Marriott International, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits, and nights spent while redeeming an award are not eligible for bonus points or double Elite Night Credits. Only one room per hotel is counted toward a member’s Elite Night Credits or stay. Bonus Elite Night Credits will be awarded to the member’s account within 3–7 business days after the qualifying nights post. Elite Night Credits will count only toward the status year in which they are posted.