Originally Posted by RedSun
(Post 31501859)
@JudyBlueEyes,
You should have received some email from Marriott ([email protected]) for something like below: Cancelled Award Order Confirmation • XXXXxxxx • 7 Nights, Partial Package Category 9 Hotels John Doe, As requested, we have cancelled your reward order. Below is a summary of your cancellation information. Sincerely, • 7 Nights, Partial Package Category 9 Hotels • XXXXxxxx • Tuesday, xxxx, xxxx, 2018 • P990 <snip> |
Originally Posted by JudyBlueEyes
(Post 31501992)
I'd AT LEAST like to get an extension to the anniversary of that February reservation date, but ideally longer if that's not being greedy.
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Whoever wrote in the wiki about proving the lurker wrong from post 23 is a little premature on making that assumption since applying towards a points advance reservation in post 23 can be rebooking since it’s the same category. |
#23 is only a DP. I do not think what Lurker said is even the official Marriott policy. It may be some internal guide line. As long as the booking system allows it, we may see more TPs get attached to existing reservations. With the limitation on # of point advance bookings on 9/14/2019, it makes no practical sense not allow us to attach TP to existing booking.
If I were Marriott, I'd want the guests to use the TPs as quickly as they can at the current point level. Or folks would cry for more "extension" again and again. |
Do I have to call to book these 7 night travel packages or how do I book them online? I have a 7 night cat 1-4 as one of the new packages. I'm trying to book it but all I get is the option to do a "points advance" reservation. I don't see any option to use the 7 night cert. Yes, I am booking 7 nights at a 25k per night cat 4, and there is points availability the whole time at that 25k per night rate.
What do I do? |
Originally Posted by Chy
(Post 31504500)
Do I have to call to book these 7 night travel packages or how do I book them online? I have a 7 night cat 1-4 as one of the new packages. I'm trying to book it but all I get is the option to do a "points advance" reservation. I don't see any option to use the 7 night cert. Yes, I am booking 7 nights at a 25k per night cat 4, and there is points availability the whole time at that 25k per night rate.
What do I do? |
Bonvoy'd by agent
I checked the 2 certs in my account again and noticed that the rep had forcibly converted both my certs in Oct 2019, even though I asked only one cert to be converted at that time.
Working within Marriott's rules, we could have gotten our certs extended till Aug 2020, by converting old to new certs before they expired in Aug 2019. Now, Marriott opened up a case to "investigate" whether to allow me to use my certs before Aug 2020, which I should have been allowed to do if the previous agent had not messed up. The Bonvoy system transition was so chaotic and wasted everyone's time. There were months where we couldn't even use these certificates, so I'm surprised Marriott is doing everything it can to make sure these certs go unused. |
I may be late to this discussion but it seems the new travel packages aren't as good value? As in the old packages after you pay for the nights it is basically 1:1 for miles, but now it is almost 2.
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Originally Posted by s0ssos
(Post 31504809)
I may be late to this discussion but it seems the new travel packages aren't as good value? As in the old packages after you pay for the nights it is basically 1:1 for miles, but now it is almost 2.
We still need to use up those legacy TP before we move on to the new ones. Some people may jump ship to Hilton, as they stated. Particularly the old SPG folks. |
Originally Posted by eethan
(Post 31504804)
I checked the 2 certs in my account again and noticed that the rep had forcibly converted both my certs in Oct 2019, even though I asked only one cert to be converted at that time.
Working within Marriott's rules, we could have gotten our certs extended till Aug 2020, by converting old to new certs before they expired in Aug 2019. Now, Marriott opened up a case to "investigate" whether to allow me to use my certs before Aug 2020, which I should have been allowed to do if the previous agent had not messed up. I'm not sure about your 2nd statement. Marriott rule is that the TP can be "extended" once. Some say the OC to NC is considered the "conversion or extension". Some say the NC to NC is the "extension". There are DPs for both. It is still a mystery. |
I love how this wasn’t an issue when it was forcibly converted last year and all of a sudden the certificate date is coming upon expiration and it’s Marriott’s issue. Why wasn’t this taken care of last year? It’s not like you woke up this month and the certificate magically changed dates. Having said that, I do hope Marriott just change it for you and be done with. |
Originally Posted by RedSun
(Post 31504857)
You sure the agent forcibly converted your TP in Oct 2019? Or 2018?
I'm not sure about your 2nd statement. Marriott rule is that the TP can be "extended" once. Some say the OC to NC is considered the "conversion or extension". Some say the NC to NC is the "extension". There are DPs for both. It is still a mystery. Instead, they have us calling in to trade old certs for new certs. (Aside: I read in the news about how the Indian and Venezuelan governments forced their people to trade old currency bills for new currency bills. Reminded me of this Bonvoy scenario.) In my case, I asked the agent to convert only 1 of my 2 certs, because I had no plans to use the 2nd one. But he converted my 2nd cert knowing that doing so would cause it to expire more quickly. |
Originally Posted by eethan
(Post 31505450)
Most people bought the travel package in July/Aug 2018 - these old cert would have expired in July/Aug 2019, but could have been extended till July/Aug 2020. Marriott should simplify things for members and just extend all of these cert to July/Aug 2020.
In my case, I asked the agent to convert only 1 of my 2 certs, because I had no plans to use the 2nd one. But he converted my 2nd cert knowing that doing so would cause it to expire more quickly. If this were Hyatt, they won't grant any concessions or exceptions except to very few top Globalist members. No award night extension at all, no point adjustment and no no no. This forces people to use the free nights. Many of its free nights actually only have 6-month life! But members still stay with them. |
Originally Posted by eethan
(Post 31504804)
I checked the 2 certs in my account again and noticed that the rep had forcibly converted both my certs in Oct 2019, even though I asked only one cert to be converted at that time.
Working within Marriott's rules, we could have gotten our certs extended till Aug 2020, by converting old to new certs before they expired in Aug 2019. Now, Marriott opened up a case to "investigate" whether to allow me to use my certs before Aug 2020, which I should have been allowed to do if the previous agent had not messed up. The Bonvoy system transition was so chaotic and wasted everyone's time. There were months where we couldn't even use these certificates, so I'm surprised Marriott is doing everything it can to make sure these certs go unused. |
Originally Posted by myperks
(Post 31500657)
Is it the same confirmation number from before? (Assuming you received an email confirmation from the points advance reservation or you took a screenshot of it)
Originally Posted by myperks
(Post 31503804)
Whoever wrote in the wiki about proving the lurker wrong from post 23 is a little premature on making that assumption since applying towards a points advance reservation in post 23 can be rebooking since it’s the same category.
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