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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Smoking Cleaning Fee (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1985009-smoking-cleaning-fee.html)

The_Bouncer Aug 29, 2019 12:44 pm


Originally Posted by T8191 (Post 31470676)
I’ve just been thinking over destinations over the last few years in the (tobacco) smoking context:

In room ... Cape Town, Honolulu, Phoenix, Anchorage, Savannah ...

Balcony ... Maui, Hermanus, Franschhoek, Stellenbosch, St. Lucia, Antigua, Malta, Virginia.

Oh, the suffering. Think of the children, and the kittens ... 75 years old and still smoking ;)

Impressive list! You've inspired me to reminisce a little too:

In room:

​​​​​Cape Town, Johannesburg, Kilimanjaro, Dubai, New York, Los Angeles, Palm Springs, Virginia, The Carolinas, Mexico City, Costa del Sol, Milan.

On balcony:

Port Elizabeth, Durban, Chicago, San Francisco, Miami, Geneva, Paris.

...and to the best of my knowledge, no kittens were harmed.

Whichever side of the debate you are on, just choose a property where the policies meet with your approval.

Often1 Aug 29, 2019 12:46 pm

None of this matters. OP is not being charged with a misdemeanor or fined by the property. He is being required to pay the property's cleaning fee because, on his watch, the room apparently became sufficiently smoke-filled to require cleaning. That is a judgment call for the property.

The fact that there will be a report from security detailing the balcony incident and a report from housekeeping regarding the smell just puts the boots to any chargeback. This is not a he said / property said. The property will document the charge, the chargeback will be denied (unless OP is a mega-HVC for the card issuer and the issuer eats the chargeback), and that is the end of it. When that happens, OP can pursue a small claims action if he things it's worth it for this sum.

GoPhils Aug 29, 2019 12:49 pm


Originally Posted by Often1 (Post 31470785)
None of this matters. OP is not being charged with a misdemeanor or fined by the property. He is being required to pay the property's cleaning fee because, on his watch, the room apparently became sufficiently smoke-filled to require cleaning. That is a judgment call for the property.

The fact that there will be a report from security detailing the balcony incident and a report from housekeeping regarding the smell just puts the boots to any chargeback. This is not a he said / property said. The property will document the charge, the chargeback will be denied (unless OP is a mega-HVC for the card issuer and the issuer eats the chargeback), and that is the end of it. When that happens, OP can pursue a small claims action if he things it's worth it for this sum.

I guess I'm reading "fine" as the same as "fee," but maybe I shouldn't.

The_Bouncer Aug 29, 2019 12:51 pm


Originally Posted by Often1 (Post 31470785)
None of this matters. OP is not being charged with a misdemeanor or fined by the property. He is being required to pay the property's cleaning fee because, on his watch, the room apparently became sufficiently smoke-filled to require cleaning. That is a judgment call for the property.

The fact that there will be a report from security detailing the balcony incident and a report from housekeeping regarding the smell just puts the boots to any chargeback. This is not a he said / property said. The property will document the charge, the chargeback will be denied (unless OP is a mega-HVC for the card issuer and the issuer eats the chargeback), and that is the end of it. When that happens, OP can pursue a small claims action if he things it's worth it for this sum.

Ah, but did it require additional cleaning? The OP never mentioned anything about a report from housekeeping or any odour.

Or was it just a knee-jerk, they were smoking therefore they pay, situation?

Bluesman62 Aug 29, 2019 1:36 pm


Originally Posted by mikesyr18 (Post 31470750)
Why did the state even legalize it in the first place if they just half-baked the law. It seems like if you posses a small amount and use it in a private residence it's okay. Otherwise, it's a felony.

Seems like whoever legislated the law didn't think things through.

I live here, and it IS ridiculous. Tourists can get it delivered to them or go buy it, but literally cannot legally smoke it anyplace. You walk down the Strip and smell it everywhere, however. There are efforts underway to amend the regulations to allow for consumption lounges.

To the OPs issue at hand, if they were on the 53rd floor of the Cosmo with the door closed, there's virtually no way smoke entered the room...the constant wind at that height would dissipate any cloud of smoke. Good luck with your push-back.

willywilkes Aug 29, 2019 1:49 pm


Originally Posted by mikesyr18 (Post 31470750)
Why did the state even legalize it in the first place if they just half-baked the law. It seems like if you posses a small amount and use it in a private residence it's okay. Otherwise, it's a felony.

Seems like whoever legislated the law didn't think things through.

I think most residents of the state find it reasonable enough (outside of pricing.... I have heard NV prices/taxes are much higher than other west coast states), but in general up to an oz is more than enough, and it is currently limited to consumption in private. That is sufficient for the bulk of users. That does not help the tourists who stay in hotels obviously - my understanding is consumption lounges are being worked on and will be an alternative in the future. Unless you are being egregious, metro police tend to look the other way with public use on the strip.

Voodoo Daddy Aug 29, 2019 2:27 pm


Originally Posted by Nuhusky (Post 31470651)


absolutely. Hate smokers and find it terrible that I have to breath in their poison

I’m all in favor of penalizing smokers even with malicious fees

Well, now that you've made your spiteful and judgmental position perfectly clear, I guess we have nothing further to discuss.

writerguyfl Aug 29, 2019 2:28 pm


Originally Posted by The_Bouncer (Post 31470796)
Ah, but did it require additional cleaning? The OP never mentioned anything about a report from housekeeping or any odour.

No hotel is going to deep clean a room until after the guest who smoked departs. Therefore, any report or documentation from Housekeeping wouldn't exist until after the guest leaves.

trooper Aug 29, 2019 4:07 pm


Originally Posted by T8191 (Post 31470452)
Two Senior Citizens here ... both smokers (cigarettes only ;)) Always keep the doors closed if smoking on the balcony (unless prohibited, in which case we don’t stay at that hotel).

We are also conscious that neurotic anti-smokers may be on adjacent balconies, and try to ensure our faint smoke emissions aren’t blowing in their direction. How they cope with diesel emissions at street level is a separate subject, of course.

It’s become a fashionable bleat by sad people, especially in the USA ... where we will very soon be spending 2 weeks in a tobacco State. IIRC, Virginia doesn’t tax cigars, just cigarettes: how cute is that?

As to the main point, the Hotel is taking the pi$$, especially when they provide ashtrays on the balcony.

Incredibly patronising remark from someone who simply doesn't realise how awful ANY level of cigarette smoke can be to some people......

ricktoronto Aug 29, 2019 4:33 pm


Originally Posted by Nuhusky (Post 31469795)
Smoking should just be banned period at all hotels regardless of balcony or not

as a non smoker nothing pisses me off more than walking into a room smelling smoke. I’m sorry but I have zero sympathy for op

smoke off property if you must

People downwind of that balcony on their balconies will really love the smoking. If it is a non-smoking property then go outside and stand under the sun or rain and smoke. Better idea, since there is almost 100% risk of getting ill from smoking and it costs a ton, stop smoking. Use the rules as an incentive to try.

Gig103 Aug 29, 2019 4:47 pm


Originally Posted by The_Bouncer (Post 31469191)
B) They incurred the additional expenses, over and above what it would normally cost to clean the room.

​​​​​

Who is to say that smoking penalties have to only reflect the actual cost? Why can't there be a punitive measure to it? Also, who is to say that the deep clean doesn't extend past base hours, requiring overtime, or even a night of lost revenue if the room cannot be rented out?

Sounds to me like the security was annoyed they had to go up there and so they told someone smoking was going on in the room. Or OP isn't telling us the whole truth and the inside of the room smelled of smoke, thus "per security."

Often1 Aug 29, 2019 4:57 pm


Originally Posted by The_Bouncer (Post 31470796)
Ah, but did it require additional cleaning? The OP never mentioned anything about a report from housekeeping or any odour.

Or was it just a knee-jerk, they were smoking therefore they pay, situation?

Did he ask for one? Would the property provide it? Is there a requirement that it do so?

Perfectly fine for the property to assess a fee which roughly covers the costs, lost revenue and administrative hassle of an average situation.

MePlatPremier Aug 29, 2019 6:15 pm


Originally Posted by Gig103 (Post 31471542)
Who is to say that smoking penalties have to only reflect the actual cost? Why can't there be a punitive measure to it? Also, who is to say that the deep clean doesn't extend past base hours, requiring overtime, or even a night of lost revenue if the room cannot be rented out?

It’s a fee! It’s not a punitive measure nor is it an indemnification for lost revenue or expenses incurred. It’s the price for a service rendered. As long as it is clearly disclosed, the property can set the cleaning fee in whatever amount it feels like. It’s more or less the same as late check-out fees—these aren’t due only if property demonstrates it suffered a loss of revenue or damages due to compensation given to incoming guests or because housekeeping had to be paid overtime. No, guest failed to checkout by 11am, property charges a clearly disclosed late check-out fee, even if the room sat empty for several days afterwards. Same with cleaning fee: property has a fixed fee for deep cleaning a non-smoking room where smoke was detected. It’s the price they charge for that service, regardless of any mark up in relation to the actual cost of the cleaning operations.

DataPlumber Aug 29, 2019 6:51 pm


Originally Posted by writerguyfl (Post 31471140)
No hotel is going to deep clean a room until after the guest who smoked departs. Therefore, any report or documentation from Housekeeping wouldn't exist until after the guest leaves.

Fixed it for you.

Even if the room reeked, all a hotel does to clean is pop a high powered ozone generator in the room for a couple hours.

catbox9 Aug 29, 2019 6:57 pm

So here's some more thoughts....

There were 4 of us on the balcony and who shared one joint. While this is apparently not permitted by state law, this is not what we were being charged with. While I did participate in this activity, I am absolutely not a smoker. I think I've smoked probably 10 cigarettes in my life and marijuana even less often. I absolutely do understand how the smell of smoke can permeate. There is absolutely no way that the room required any deep cleaning. By the time security showed up we had long finished smoking. Had I lied they would have never been able to prove that we had smoked on their balcony as their was no evidence. Security was annoyed because they insisted we surrender all of our marijuana but we had none to surrender. Anyone on here can make whatever assumptions they want about what actually happened that night, but because nobody here has any say in the final outcome of this, I see no reason why I should lie. We were very quiet and it wasn't even 10PM.


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