Missing points
Aug 20, 2019, 8:05 pm
#1
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Missing points
How many have had points gifted to you only to have the points disappear? My wife gifted me points for a stay only later to be notified the points were posted improperly and removed from my account, and not deposited back into her’s. Later the points were reposted to me but to have some other points missing from my account. Tried emailing Marriotts but no response. Wish they could improve the communications.
Aug 21, 2019, 12:00 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Social media is the only way to get a reasonable response. Twitter... or the lurkers on FT.
Aug 21, 2019, 3:16 am
#3
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,086
How many have had points gifted to you only to have the points disappear? My wife gifted me points for a stay only later to be notified the points were posted improperly and removed from my account, and not deposited back into her’s. Later the points were reposted to me but to have some other points missing from my account. Tried emailing Marriotts but no response. Wish they could improve the communications.
If you want us to look into this issue, please PM us your email address, your account number and your wife’s.
Please let us know if you need further assistance.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Sep 8, 2019, 8:58 pm
#4
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
How many have had points gifted to you only to have the points disappear? My wife gifted me points for a stay only later to be notified the points were posted improperly and removed from my account, and not deposited back into her’s. Later the points were reposted to me but to have some other points missing from my account. Tried emailing Marriotts but no response. Wish they could improve the communications.
Sep 8, 2019, 9:54 pm
#5
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,409
Sep 9, 2019, 8:10 am
#6
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,027
Sep 26, 2019, 8:05 pm
#7
Original Poster
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
How many have had points gifted to you only to have the points disappear? My wife gifted me points for a stay only later to be notified the points were posted improperly and removed from my account, and not deposited back into her’s. Later the points were reposted to me but to have some other points missing from my account. Tried emailing Marriotts but no response. Wish they could improve the communications.Here is a follow up to this post. After never hearing back from Marriotts, my wife emailed Marriotts. In her account it show the points transfer out. So she emailed them and asked for a explanation of the point activity. After about a week now, no response from Marriotts.
Sep 27, 2019, 8:44 am
#8
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
You would have far better luck to get things resolved if you let the Lurkers help you. In order to help you of course they need your account numbers. As others pointed out, Lurkers are official company representatives and they are here to help - primarily get the right depts at Corporation to look into the issues and then take rectifying actions.
Oct 4, 2019, 2:36 pm
#9
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I recently stayed at the Delta Hotels Grand Okanagan Resort, and no points posted. After 10 days, I tried to fill out the web form for missing stay credit, but discovered that only a fraction of the Delta Hotels properties are listed in the "Hotel Name" field. Since the Okanagan Resort was not among these, I tried to type in the hotel's name without the auto-complete kicking in.
I haven't heard any acknowledgement after several days, which is unusual in my experience. I wonder if not having the hotel's name auto-complete in the relevant field causes my missing stay credit request to not go through, or automatically get rejected?
Is every Marriott flagged hotel supposed to be listed for autocompletion in the Hotel field of the missing stay form?
Have other FTers encountered this situation where the hotel they were staying in was not found when trying to fill out the missing stay form?
I haven't heard any acknowledgement after several days, which is unusual in my experience. I wonder if not having the hotel's name auto-complete in the relevant field causes my missing stay credit request to not go through, or automatically get rejected?
Is every Marriott flagged hotel supposed to be listed for autocompletion in the Hotel field of the missing stay form?
Have other FTers encountered this situation where the hotel they were staying in was not found when trying to fill out the missing stay form?
Oct 4, 2019, 5:37 pm
#10
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I recently stayed at the Delta Hotels Grand Okanagan Resort, and no points posted. After 10 days, I tried to fill out the web form for missing stay credit, but discovered that only a fraction of the Delta Hotels properties are listed in the "Hotel Name" field. Since the Okanagan Resort was not among these, I tried to type in the hotel's name without the auto-complete kicking in.
I haven't heard any acknowledgement after several days, which is unusual in my experience. I wonder if not having the hotel's name auto-complete in the relevant field causes my missing stay credit request to not go through, or automatically get rejected?
Is every Marriott flagged hotel supposed to be listed for autocompletion in the Hotel field of the missing stay form?
Have other FTers encountered this situation where the hotel they were staying in was not found when trying to fill out the missing stay form?
I haven't heard any acknowledgement after several days, which is unusual in my experience. I wonder if not having the hotel's name auto-complete in the relevant field causes my missing stay credit request to not go through, or automatically get rejected?
Is every Marriott flagged hotel supposed to be listed for autocompletion in the Hotel field of the missing stay form?
Have other FTers encountered this situation where the hotel they were staying in was not found when trying to fill out the missing stay form?
Oct 4, 2019, 10:43 pm
#11
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I wonder whether others have found gaps in the inventory of Bonvoy points accruing hotels when trying to complete the missing stay form on the Marriott Bonvoy site?
Oct 9, 2019, 10:27 am
#12
Join Date: May 2009
Location: Singapore
Programs: SQ PPS, OZ Gold, Marriott Titanium & lifetime Platinum, IHG Diamond
Posts: 174
