Early Check In
Aug 16, 2019 | 10:46 pm
#1
Original Poster
Join Date: Jul 2018
Programs: Amex Platinum
Posts: 57
Early Check In
Unsure if I should have dealt with this situation differently, trying to check in to the St Regis Singapore this morning.
I used mobile check in yesterday, said that I had been upgraded to a suite in the app. I also put in my check in time as 1100.
When I arrived at the hotel, I was informed that check in is at 1500 and the room is not ready. I also got downgraded (but still an upgrade from the room I booked) to another room type. They said they will have the room ready by 1300.
Should I have confirmed my check in time with the hotel before? I assumed that because my mobile check in was accepted for 1100 it would be fine.
I used mobile check in yesterday, said that I had been upgraded to a suite in the app. I also put in my check in time as 1100.
When I arrived at the hotel, I was informed that check in is at 1500 and the room is not ready. I also got downgraded (but still an upgrade from the room I booked) to another room type. They said they will have the room ready by 1300.
Should I have confirmed my check in time with the hotel before? I assumed that because my mobile check in was accepted for 1100 it would be fine.
Aug 16, 2019 | 11:20 pm
#2
Join Date: Mar 2016
Posts: 421
Did you verify and show the check in desk about your pre-upgraded suite?
It's very YMMV, most of the time, the app is so inaccurate as it's just a system pre-updating.
If you want anything confirmed, you need to use the chat within the app to get written confirmation or call to ask.
It's very YMMV, most of the time, the app is so inaccurate as it's just a system pre-updating.
If you want anything confirmed, you need to use the chat within the app to get written confirmation or call to ask.
Aug 16, 2019 | 11:47 pm
#3
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,813
The Check In Time in app doesn't confirm anything. It just generates a message to property to note your arrival time. Unless you have applied SNA, pre-upgrades are not guaranteed.
Aug 17, 2019 | 2:03 am
#4
Original Poster
Join Date: Jul 2018
Programs: Amex Platinum
Posts: 57
The app managed to change so I couldnt show it unfortunately. It does sound like I should have called/chatted before to get confirmation of the early check in, will remember for next time. This is the first time this has happened to me, probably because the hotel is running at 100% apparently.
Aug 17, 2019 | 3:36 am
#5
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 431
The app managed to change so I couldnt show it unfortunately. It does sound like I should have called/chatted before to get confirmation of the early check in, will remember for next time. This is the first time this has happened to me, probably because the hotel is running at 100% apparently.
Aug 17, 2019 | 5:59 am
#8
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,220
The estimated check in time has nothing to do with availability of your room... especially an upgraded room. They cannot force out a previous guest from the upgraded room just because you say you want to check in early. If you wanted your original upgraded room, you should have said you would wait until it was ready... otherwise, sounds like the property did the best they could with the inventory of rooms they had available.
Aug 17, 2019 | 6:10 am
#9
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
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