hoipolloi

So hurry up so we can help eliminate those pesky resort fees

Tanic

I imagine the resort fee case has moved down the DC AG's priority list of late.

UA-NYC

Amazing that Marriott still gouges its loyal members this way...not all programs do

myperks

If the lawsuit is on actual resort fees, then it’s all goods. But the lawsuit is on the presentation of resort fees. Good luck since it’ll be a waste of time and ultimately not going to go anywhere, at least not what guests are hoping for.

for those font complaining folks, Hyatt doesn’t present resort fees at the initial search summary page either. At least Marriott has a button now to show “include all taxes and fees.” (For the most part because I’m sure someone will pop up and say so and so property doesn’t show). As with Hilton, also don’t show up on the initial search summary page. As for OTA/corporate travel site presentation, that is not Marriott, Hyatt, Hilton, or any other hotel corporate’s problem.

this lawsuit needs to morph into room rates to include all mandatory, non-tax related fees to be of any value. Otherwise, it’ll still be there and the change will only be what is shown.

SPN Lifer

It appears progress has been made on this front.

GUWonder

Yes, but more needs to be done to do away with this scam of mandatory resort/destination/amenity fees. Merely requiring that one hotel company adjust price display method on its own owned distribution channels falls short of immediately killing off this practice by hotel properties. But it’s progress.

nacho

Yes, especially when the fee covers elite/member benefits like free internet that is part of the included benefit given by Bonvoy. The principle of the resort/destination fee being mandatory is just ridiculous IMO, if it's optional at booking/check-in, I'm perfectly ok with it.

GUWonder

Have you ever used the angle of such practices not being allowed to be done to get customers to bite on bookings made out of the EU/EEA by companies with a material nexus in the EU/EEA? Perhaps Marriott — as agent for the hotel properties with these scam fees — should expect to get whacked by authorities in the EU/EEA too?

nacho

Maybe, but this is not something the EU would go after as it is something that's happening far far away and it doesn't hit all EU residents. Now the EU has their hands full in trying to stop migrants from running into from Belarus to the EU.

GUWonder

It’s already taken up via “Article 5(1)(c) and Article 6(1)(e) of the 2011/83/EU Consumer Rights Directive”.

The EC was on Google’s case very recently about compliance with that directive:

https://www.reuters.com/technology/e...ts-2021-07-26/

I have little doubt that they will be hitting up US hotel groups — with a distribution nexus in Europe — that hits EU consumers with resort fees on US stays.

nacho

Have they actually done that? The article was from July and now it's November and they had 2 months to do it...

Just did a search for Vegas hotels, taxes and resort fees are not included in the price.

GUWonder

The EC is not speedy, and companies play their games; but eventually even the slow-moving creature moves.

Companies and their games in action:

https://support.google.com/hotelpric.../6064432?hl=en

But try as a company may with the wool, the corporate wool can’t cover everyone’s eyes all the time; and the slow-moving EC can come around again as it’s not blind to the issues that continue.

nacho

If they can't take action after 2 months, that's empty threat (I'm sure most people know), what's the point of saying something if they can't/won't take action. Possibly due to Covid-19 2 months can lead to 2 years, they have probably forgot about it by then.