Marriott Pet Fee Explosion
#16


Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,907
We have always found Marriott properties to have higher pet fees than most of the alternatives. It wouldn't surprise me if it's getting even worse company-wide. We were told several months ago at the Residence Inn in Colorado Springs that, due to a problem one hotel had with one pet in one room, all of the Marriott hotels in the Springs had "gotten together" and agreed to raise their pet fee. Off the top of my head, it went from $75 per stay to $150 per stay. My last stay at a Marriott in the Springs. Quite happy with other options.
#17




Join Date: Apr 2014
Programs: Hilton - Diamond, IHG - Spire Amb
Posts: 903
And people wonder why the they are charged a pet fee and why it is increasing?
I personally would be outraged if I got a room that even had a hint of smell of animal let alone urine. Same thing for any pet hair in the vents carpet etc.
I think the attitude I espouse would be shared by not an insignificant number of travelers. Thus hotels cater to those demands and thus they keep ramping up pet fees.
I personally would be outraged if I got a room that even had a hint of smell of animal let alone urine. Same thing for any pet hair in the vents carpet etc.
I think the attitude I espouse would be shared by not an insignificant number of travelers. Thus hotels cater to those demands and thus they keep ramping up pet fees.
#18
Join Date: Apr 2006
Location: Poland
Posts: 869
I'd be curious to know how much extra time is even spent cleaning the rooms that have pets staying in them. My guess is that they give it around the same length of time and just do a cursory clean of other items. If you ever get the chance to stay at a Wingate with your pet, do so. They're very reasonable (think Hampton Inn pricing) with an adequate breakfast & manager's reception + I've never run into flea issues like I have when we attempted to stay at a couple of Red Roof Inns. I absolutely do not recommend Red Roof Inn. That being said, I enjoy Marriott properties when it's just us and the kids, but as the OP mentioned I think their pet policy has gotten a little ridiculous and now tend to look for other options.
#19

Join Date: Feb 2018
Location: YXU
Programs: MR Bonvoy LP , AC/AE, DL, Porter, SU, Nexus, APEC
Posts: 56
We travel with show cats about 15 weekends a year, we always keep them enclosed in show shelters so I get a bit ticked when charged a pet fee as they never set a paw on any room surface. The cats are safer being enclosed as you never know what the Housekeeper missed under the bed or what cleaning products were used in the room. When we leave a room you would never know a pet had been there, but then again we are fairly low maintenance guests.
SPG properties were always great for those who traveled with pets, many did not have extra charges, but I find the increasing fees at Bonvoy are driving this customer away.
SPG properties were always great for those who traveled with pets, many did not have extra charges, but I find the increasing fees at Bonvoy are driving this customer away.
Last edited by CDN_BOBCAT; May 15, 2019 at 4:13 pm Reason: missed a word
#20
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Worst case scenario is having to hire outside people and/or equipment to clean the room. To do a proper removal of pet urine from carpet, you can't just spray some commercial cleaner and hope for the best. You really need to shampoo the carpet, which means you may have to take the room offline for a day to dry. In the hotel in which I worked, the cost of doing everything in this paragraph always cost more than the pet fee we took in for a single pet.
If hotels don't handle pet stains properly, they run the risk of making that room unsellable to anyone with a nose. Having to replace the carpet in one guest room can be very expensive unless the hotel happens to have spare carpet tucked away somewhere. Even if they do, it's unlikely that the replacement carpet will match the rest of the rooms. Although, that's more an aesthetics problem than a real one.
#21
Join Date: Apr 2006
Location: Poland
Posts: 869
I'm not a hotel owner, but if I was, I think I'd have one or two rooms that were intended specifically for guests with pets. I definitely wouldn't allow them to be booked into any room in the hotel. I don't know how you could solve the problem. Maybe just offer a kennel on or off site as another option? Oh well, for now, I'll just pick the hotels that seem the most appropriate for our needs.
#22



Join Date: Feb 2019
Location: ARN / OSD / TRD
Programs: AC, SK, Scandic, Marriott
Posts: 1,514
I've stayed at more than one hotel with my dog where we had designated rooms at the end of the hall that were used for guests with pets. There was no carpet and in one case a side door to use instead of brining pets through the main entrance. I had my room downgraded/switched once as I had reserved 1 king and not notified the hotel of the additional 4 legged guest and they switched me to one of the aforementioned designated pet rooms with 2 doubles when I checked in.
#23
Join Date: Apr 2006
Location: Poland
Posts: 869
That seems fair of you. We don't travel often with ours since they're cats, but it's been a hot topic this week for us since we're about to be doing an international move and have to visit several hotels along the way as we say goodbye to friends and family. I like the concept of laminate hardwood because you can still rent that out to regular guests even if you did so for a slightly lesser amount yet still avoid a lot of the cleaning hassle when you get a pet that goes rogue.
Seriously though, I'd love to see hotels that had little cubbies for cats that could be rented out for the night. That would save the room from needing to be cleaned and reduce the risk of them escaping. They don't need a ton of room if it's just for a few hours while they're sleeping. Even if they weren't able to take on that task themselves for liability reasons I'd think that networking with a local pet hotel could be beneficial for everyone. Oh well.. I think I'm getting way off topic. This post was about Marriott, not my random thoughts about possible pet friendly hotels. I still think that what you did was fair to the hotel owner and it's kind of what I think we all should be doing since it'll likely keep the costs down for everyone in the long run.
Seriously though, I'd love to see hotels that had little cubbies for cats that could be rented out for the night. That would save the room from needing to be cleaned and reduce the risk of them escaping. They don't need a ton of room if it's just for a few hours while they're sleeping. Even if they weren't able to take on that task themselves for liability reasons I'd think that networking with a local pet hotel could be beneficial for everyone. Oh well.. I think I'm getting way off topic. This post was about Marriott, not my random thoughts about possible pet friendly hotels. I still think that what you did was fair to the hotel owner and it's kind of what I think we all should be doing since it'll likely keep the costs down for everyone in the long run.
#24




Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 3,237
Special rooms for pet owner might not a good idea for the hotel.
The special rooms might not be attractive to non pet guests and also if the number of guest with pets exceed the special rooms, then hotel need to release their carpeted room for the guest.
The special rooms might not be attractive to non pet guests and also if the number of guest with pets exceed the special rooms, then hotel need to release their carpeted room for the guest.
#25
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
A solution to this would be to make the pet rooms a separate category and to ask about pets when a reservation is made.
#26
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,154
At least the majority of MAR properties that charge pet fees do it for the 'stay' & not per night (which of course means the 1-night person doesn't really catch a break, but those who stay more than 1 night do).
Cheers.
#27



Join Date: Feb 2019
Location: ARN / OSD / TRD
Programs: AC, SK, Scandic, Marriott
Posts: 1,514
Bringfido is an OTA for pet friendly hotels, so clearly there is demand for this
#28
FlyerTalk Evangelist




Join Date: Feb 2003
Posts: 11,263
I do not like dogs (I was bit by one when young) and I dont like the ever increasing exposure Im getting to them in my travels, both on planes and in hotels. I wish people would respect other patrons and realize hotels are for people and there are pet hotels for pets. Pets arent people, full stop. I hope these fees keep increasing and the emotional support BS stops on airplanes as well.
#29


Join Date: Jul 2014
Location: JRF
Programs: HA Gold, AA Gold, Marriott Platinum, Hilton Gold, National Executive Elite
Posts: 1,967
It's one thing to have pet fees, but "vicious breeds" (i.e. Pit Bulls, etc.) should be outright banned or have their owners forced to show proof of liability insurance when their defective animal eventually attack and kill someone
#30
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,154


