Passkey reservations
May 9, 2019, 1:39 pm
#1
Original Poster
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 766
Passkey reservations
I haven't found anything else in the forum, but does anyone have insight into whether reservations made through Passkey qualify as direct bookings? I booked a room for a conference by calling elite reservations, but they said it was a passkey reservation and elite benefits and points may not be honored. Then I called back to confirm that and they said the opposite--that it would be honored.
May 9, 2019, 5:06 pm
#2
Join Date: Apr 2018
Posts: 66
As long as there's not some stipulation in the group rate(like part of the contract) making is not eligible to earn points, it is the same as booking direct it's just a different booking method but it's still booking with the hotel directly. If you called the hotel to book that same block they would send you to central res. which would then use passkey to book the room for you. So it's still a direct booking in that context.
Sep 14, 2021, 2:16 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
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I haven't found anything else in the forum, but does anyone have insight into whether reservations made through Passkey qualify as direct bookings? I booked a room for a conference by calling elite reservations, but they said it was a passkey reservation and elite benefits and points may not be honored. Then I called back to confirm that and they said the opposite--that it would be honored.
Thanks,
RM
Sep 14, 2021, 6:11 pm
#4
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
FYI: What happened in the past at one hotel isn't going to be a predictor of what will happen in the future. As noted, the method used to create a conference reservation (Passkey) isn't the deciding factor on whether elite benefits apply. What matters is the contract. Some group contracts will provide benefits and other ones will not.
And to make things more convoluted, some hotels will ignore a contract that says no benefits are required and provide them anyway in an effort to keep frequent guests of the hotel group happy.
And to make things more convoluted, some hotels will ignore a contract that says no benefits are required and provide them anyway in an effort to keep frequent guests of the hotel group happy.
Sep 14, 2021, 9:30 pm
#5
Original Poster
Join Date: Mar 2013
Location: DCA - PDX - LAX
Programs: AA Gold, UA Silver, Marriott Titanium, AS 75k
Posts: 766