Elite guarantee not honored
Jan 26, 2022, 9:26 am
#166
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
In a new guarantee situation over the welcome gift. Presently staying at the JW Marriott Parq Vancouver. At check in, the agent informed me that because I was staying on the Casino block rate that I wasn’t entitled to any of my elite benefits and that they gave me an upgrade, which I had bitterly fought for, as a courtesy (as opposed to me being a Titanium guest with SNAs). The explanation didn’t sit well with me as I had received breakfast on past stays using the same rate. I said nothing after the initial exchange, but went down this morning to invoke the guarantee. The property is now “investigating the situation,” but it looks like I’ll have an additional CA$128 in my pocket by the end of business.
Jan 26, 2022, 5:41 pm
#167
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I have not had any issues with late checkout, most of my issues have been with early check-in. I miss the MY24 which has been suspended/ revoked, but still like to check in during a lunch break or before I head to my meeting.
Jan 26, 2022, 6:43 pm
#168
Join Date: Dec 2007
Location: Canada
Posts: 1,512
In a new guarantee situation over the welcome gift. Presently staying at the JW Marriott Parq Vancouver. At check in, the agent informed me that because I was staying on the Casino block rate that I wasn’t entitled to any of my elite benefits and that they gave me an upgrade, which I had bitterly fought for, as a courtesy (as opposed to me being a Titanium guest with SNAs). The explanation didn’t sit well with me as I had received breakfast on past stays using the same rate. I said nothing after the initial exchange, but went down this morning to invoke the guarantee. The property is now “investigating the situation,” but it looks like I’ll have an additional CA$128 in my pocket by the end of business.
Jan 26, 2022, 6:47 pm
#169
Join Date: Apr 2012
Posts: 266
In a new guarantee situation over the welcome gift. Presently staying at the JW Marriott Parq Vancouver. At check in, the agent informed me that because I was staying on the Casino block rate that I wasn’t entitled to any of my elite benefits and that they gave me an upgrade, which I had bitterly fought for, as a courtesy (as opposed to me being a Titanium guest with SNAs). The explanation didn’t sit well with me as I had received breakfast on past stays using the same rate. I said nothing after the initial exchange, but went down this morning to invoke the guarantee. The property is now “investigating the situation,” but it looks like I’ll have an additional CA$128 in my pocket by the end of business.
Jan 26, 2022, 7:15 pm
#170
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I thought that stays under group room blocks are generally not eligible for elite status credit nor elite status benefits, but booked room rates under a group block code would still be an eligible rates for that if booked individually.
Jan 27, 2022, 7:38 am
#171
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I've always received elite benefits on conference room blocks, but I avoid the website that some meetings use because no one seems to know for sure whether they're eligible bookings.
Feb 8, 2022, 10:22 am
#172
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207