TechnoTourist

This has been pretty consistent for me too. I usually have a copy in my inbox when I wake up.

WillBarrett_68

Lately (in the US), I almost always have the email copy before I wake up morning of checkout. And I haven't seen any discrepancies.

If I don't get the email before checkout, I'll always ask for a printout but otherwise meh.

manually

I usually get two emails. One every morning on checkout days, and a second when I actually check out.

Kacee

Recent examples (within the four weeks) include: no $10 F&B credit (Oakland Marriott), charging for breakfast (W West Los Angeles), no round-trip discount for car service (SGS).

It's not systemic fraud, it's just laziness by the staff who prepare the bills.

JBord

Yeah, that's different than mis-charging a room rate or adding a few extra bucks for F&B onto your bill. Seems like it's more about not understanding (or as you said laziness) how some of the benefits should be handled.

KRSW

Depends on the hotel and trip for me. 1-2 nights at boring urban location? I don't care either way. Tall hotel with views/balconies/corner rooms? Yes, please. Even if I'm dead tired and stumbling into the room, I appreciate being able to watch the world go by as I unwind.

For longer stays, especially if I'm working out of the hotel room, I prefer larger rooms or at least where the desk area is separate from the sleeping area. I know they're "budget" hotels, but I've become quite fond of the older SHS / RIs due to the layout.

I've also been known to politely turn down upgrades if it doesn't make a difference to me. I'll thank the front desk and say it's not necessary and I'd be happy with what I originally booked if it would make things easier for them. There's a hotel I stay at regularly which is often at 100% occupancy, as is the entire city. I've let them know I'm flexible and when occupancy is high I'll take anything, even rooms which were taken out of service (within reason). They take VERY good care of me. Lots of discounts, freebies, and great upgrades thrown my way.

I was at 100% for getting the e-mails until last month. And conveniently, I've not been able to print a single folio from the website since this happened either.

stant

I'm HUGELY bothered bu the lack of a path for lifetime titanium, not bothered enough to leave the program today mind you, but when my number of years of plat finally reach 10, me and my ambassador are going to have to have a sit-down talk. And I have already been advised I might approve of the results

stant

I have been wondering about this myself, because I have been getting upgrades to suites over a month out every once in a while, and thats with no SNA, just booking the cheapest pre-paid rate thats available. I thought maybe my ambassador was preemptively reaching out to properties based upon what she knows where I really appreciate my upgrades, but apparently thats not it...

Dublin_rfk

Call me uninformed but as I understand it. The Lifetime Titanium Elite level is a reward to members for sustained high levels of membership in the now combined Marriott and SPG programs. I’ve been involved with Marriott’s loyalty program almost since the beginning (SPG’s as well but with zero status). I’ve seen many changes both good and bad in Marriott’s loyalty program over the years and I’ve not been pleased with many (most). I think that setting an end point to reach Lifetime Titanium Elite level is a ‘tip of the hat’ to those of us with long term loyalty to both programs. And who knows with the next change / devaluation of the program Lifetime Titanium Elite may be opened up or another level above created.

stant

lifetime titanium was given to marriott legacy members because they needed to do more to get lifetime status. Then SPGers who had just as much business history with SPG complained that it wasnt fair that they had just as much loyalty but couldnt get the status, hence it was opened to everyone with various different ways to earn the status.

i see zero logic in having a status that can be earned - then having the plan to be doing away with it the very next year. Because that GUARANTEES that not too long down the road there will be customers that have done more business with bonvoy in their lifetime, but that are recognized at a lower level and can never obtain that higher level.

As far as me personally, I had been loyal to SPG for a dogs age, probably just as long as most lifetime plats, if not longer. My problem is that despite giving SPG essentially 100% of my business many years ago, for most of my history with the program that business was maybe 20 nights a year or so. Then a few years ago I jumped from 20 nights a year to 120 nights a year. So I COULD have made it as titanium last year on nights, I just didnt have enough years as >plat.

stant

Got bonvoyed AGAIN.
I paid $230 a night for a standard room at the jw Marriott in San Antonio. Put in a suite night request, and it got denied. Upon check-in all I got was a 'grand river' suite. Sure the bathtub is big enough for a Roman orgy and there are two bathrooms, 2 fireplaces, a catering kitchen, formal dining room AND a library in the suite, but it's allllll the way at the end of the hall, like a 2 minute walk from the elevator! 3 minutes if you spent the day boozing it up by the pool.

This is an outrage. Is this how you treat your valued guests Marriot?!?!? And on top of that, they keep delivering nuts and salsa and cookies and bottles of wine as little surprises while I'm out of my room (two bottles so far and I checked in Friday morning)... but do I get surprised with pizza? Noooooooo.

kaizen7

toddreg

If the new Marriott social media guru is on here see if you can cut me some slack- please.

I just got hit with a freaking $68 PLUS $9.52 tax for freaking parking at the Westin St Francis in San Fran. $77.52!!!!!!!!!!!!!!!!! And tax on parking??????????????? I can understand a flat rate for parking but this is outrageous.

Horace

According to the official website of the The Westin St. Francis San Francisco on Union Square:

LondonElite

Calm down. You were charged the standard parking rate. What's the big deal with that. It is expensive, but posted outside the parking garage and on the website.