Marriott do anything for anniversary trips?
#1
Original Poster
Join Date: Dec 2017
Posts: 35
Marriott do anything for anniversary trips?
Just wondering if folks get anything when they travel with their SO for their anniversary trip?
Here's what just happened to me on my 6 day trip at 2 different Marriott hotels
I booked via Marriott representative on the phone. Represenative who booked it for me asked why the trip and upon finding out it was the anniversary said she was adding it to the notes.
I called again later to fix an issue for the booking (The reservation was on the wrong date, whoops) and the representative saw the notes and commented about it being an anniversary trip. So i know some notes were added to the reservations then.
When I check into the hotel, 0 acknowledgement. I got no mention at the front desk check in, nor did I get any card like I saw during my honeymoon stay. AFAIK the hotel itself didn't know it was my anniversary.
How does that compare to other folks on their trips?
Here's what just happened to me on my 6 day trip at 2 different Marriott hotels
I booked via Marriott representative on the phone. Represenative who booked it for me asked why the trip and upon finding out it was the anniversary said she was adding it to the notes.
I called again later to fix an issue for the booking (The reservation was on the wrong date, whoops) and the representative saw the notes and commented about it being an anniversary trip. So i know some notes were added to the reservations then.
When I check into the hotel, 0 acknowledgement. I got no mention at the front desk check in, nor did I get any card like I saw during my honeymoon stay. AFAIK the hotel itself didn't know it was my anniversary.
How does that compare to other folks on their trips?
#2
Join Date: Feb 2019
Posts: 121
Just wondering if folks get anything when they travel with their SO for their anniversary trip?
Here's what just happened to me on my 6 day trip at 2 different Marriott hotels
I booked via Marriott representative on the phone. Represenative who booked it for me asked why the trip and upon finding out it was the anniversary said she was adding it to the notes.
I called again later to fix an issue for the booking (The reservation was on the wrong date, whoops) and the representative saw the notes and commented about it being an anniversary trip. So i know some notes were added to the reservations then.
When I check into the hotel, 0 acknowledgement. I got no mention at the front desk check in, nor did I get any card like I saw during my honeymoon stay. AFAIK the hotel itself didn't know it was my anniversary.
How does that compare to other folks on their trips?
Here's what just happened to me on my 6 day trip at 2 different Marriott hotels
I booked via Marriott representative on the phone. Represenative who booked it for me asked why the trip and upon finding out it was the anniversary said she was adding it to the notes.
I called again later to fix an issue for the booking (The reservation was on the wrong date, whoops) and the representative saw the notes and commented about it being an anniversary trip. So i know some notes were added to the reservations then.
When I check into the hotel, 0 acknowledgement. I got no mention at the front desk check in, nor did I get any card like I saw during my honeymoon stay. AFAIK the hotel itself didn't know it was my anniversary.
How does that compare to other folks on their trips?
The days of freebies like upgrades and gifts for people that don't travel very often that have a special occasion are gone for the most part. I wouldn't hold my breath for a free bottle of wine or an upgrade because of the anniversary or anything like that. Maybe it could happen, but don't bet on it. There is a much better chance of a gift or upgrade if you are Ambassador level.
#3
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
We travel on our anniversary every year. I usually contact the hotel concierge to arrange for flowers in the room on arrival, indicating that this is to be at my expense and to be added to my bill. In Hawaii I have had responses such as " we don't do that but here's a local florist we recommend" but the Westin Moana had a bottle of bubbly in the room on arrival. On the three occasions we made the request in Asia, we have had flowers, wine, cakes and flower petals everywhere. On one occasion ( Westin Siray Bay Phuket) they wouldn't let me pay either.
I agree that it depends on the hotel and if I have any special requests I always reach out to them directly rather than anybody at SPG/ Bonvoy. Mind you I have never had an Ambassador so not sure if that would be different.
I agree that it depends on the hotel and if I have any special requests I always reach out to them directly rather than anybody at SPG/ Bonvoy. Mind you I have never had an Ambassador so not sure if that would be different.
#5
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
It actually strikes me as odd that a reservations agent would ask why the OP was taking a trip. My first thought is "none of your business", although I'd never say that and would certainly see it as an opportunity to note a special occasion with the hope of getting a freebie.
To be honest, I've probably been given as many free (not related to status or part of a package) bottles of wine by a flight attendant as I have at a hotel. I don't think it happens much any more.
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Pretty unrealistic expectation from bygone era. I understand these "anniversary", "birthday", whatever, "tricks" to get upgrade or some special treatments still are being thrown around on the internet, esp those non English sites. But it is just so much being history that these would score you something. Today's hotels hardly give out anything to infrequent guests, even the guest has the highest elite status in the program.
If you plan to celebrate an anniversary and make the stay somewhat special and memorable, as others said, contact the hotels directly to make arrangements, clearly indicated you would pay for it. Then if it is comped, so much the better. In general properties in Asia and Middle East are much more generous while elsewhere may throw in a small freebie or a verbal congratulation at check in, or none of these.
Frankly I have never had a reservation agent asked what the purpose of the trip / booking. Very odd a phone agent would make such a query.
If you plan to celebrate an anniversary and make the stay somewhat special and memorable, as others said, contact the hotels directly to make arrangements, clearly indicated you would pay for it. Then if it is comped, so much the better. In general properties in Asia and Middle East are much more generous while elsewhere may throw in a small freebie or a verbal congratulation at check in, or none of these.
Frankly I have never had a reservation agent asked what the purpose of the trip / booking. Very odd a phone agent would make such a query.
#7
Join Date: Feb 2019
Posts: 121
#8
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
I had an anniversary and took SO to JW Marriott Singapore (Caveat - i stay at this hotel for business)
I emailed the front desk manager and she said no problem - she would take care of it - never heard another word - this was 3 months before the trip
I never ASKED for anything specific, I just mentioned it to them and let them handle it, not expecting anything to be honest
Check-in - front desk clerk starts by saying Happy Anniv
Upgraded to a suite
welcome letter to my wife on the TV
Chocolate cake in the room
Exec lounge clerk also said Happy Anniv almost every day we were there
I emailed the front desk manager and she said no problem - she would take care of it - never heard another word - this was 3 months before the trip
I never ASKED for anything specific, I just mentioned it to them and let them handle it, not expecting anything to be honest
Check-in - front desk clerk starts by saying Happy Anniv
Upgraded to a suite
welcome letter to my wife on the TV
Chocolate cake in the room
Exec lounge clerk also said Happy Anniv almost every day we were there
#9
Join Date: Mar 2007
Posts: 208
(Funny coincidence you posted as I recently did this at a Marriot property for my anniversary and had a positive response...)
I have emailed the general manager in the past...
I simply explain we are traveling in part to celebrate a special occasion and given the positive reviews we've read, despite having top tier status at several other chains we specifically chose their property as an introduction or re-entry to their brand.
Then I state I would appreciate any type of upgrade or amenity if that's a possibility
I don't have an expectation of getting anything but if I do all the better.
I send it to the GM knowing he/she will not likely personally answer but I assume who ever he forwards it to will make an earnest effort since it came from the boss... More often than not I get a positive response and results
If it were my anniversary I would specifically request and lock in flowers or a reservation at a local restaurant to ensure it happens. Anything extra from the hotel is just a bonus.
I have emailed the general manager in the past...
I simply explain we are traveling in part to celebrate a special occasion and given the positive reviews we've read, despite having top tier status at several other chains we specifically chose their property as an introduction or re-entry to their brand.
Then I state I would appreciate any type of upgrade or amenity if that's a possibility
I don't have an expectation of getting anything but if I do all the better.
I send it to the GM knowing he/she will not likely personally answer but I assume who ever he forwards it to will make an earnest effort since it came from the boss... More often than not I get a positive response and results
If it were my anniversary I would specifically request and lock in flowers or a reservation at a local restaurant to ensure it happens. Anything extra from the hotel is just a bonus.
Last edited by wordsew; Mar 27, 2019 at 4:19 pm
#10
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
My Ambassador arranged something for birthdays and a couple of other events.
Without an Ambassador, no I never received, nor expected, anything.
Without an Ambassador, no I never received, nor expected, anything.
#11
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,865
What were you expecting? why would anyone expect anything special on their 'anniversary trip'? If you want an upgrade book and pay for an upgrade or use your SNA's but don't expect anything special by mentioning the term 'anniversary'.
#12
Join Date: Apr 2016
Location: Tacoma, WA
Programs: UA Mileage Plus, Alaska Mileage Plan, Marriott Bonvoy
Posts: 82
I didn't ask for anything nor expect anything, but the Sheraton Nha Trang Beach hotel blew me away with their kindness. Prior to arrival the lounge concierge, Rachel, emailed me to welcome me to the hotel and asked if there was any special occasion for my stay. I mentioned I was there to relax, enjoy the beach and celebrate my birthday. I didn't think much else of it. On arrival and check in the lounge Rachel was working. She wished me a happy birthday and arranged for a room upgrade. The next day a flower arrangement was left in my room and that evening the lounge staff presented a cake to me and sang happy birthday. Incredible and genuine service!
IMHO, the particular hotel and the staff are the key, not the brand or the program.
IMHO, the particular hotel and the staff are the key, not the brand or the program.
#14
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Since August with ambassador status, I've received one bottle of wine from a property and it was a kind of wine that I don't drink.
#15
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334