New Bonvoy info card with keys
Mar 23, 2019, 5:03 am
#16
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I tend to be more stringent about mobile check in when I want an early arrival. It is a method to let the hotel know I am arriving early and they are typically able to snag a room as soon as available. It also sends me a notification letting me know the room is ready.
Mar 23, 2019, 11:45 am
#17
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Cheers.
Mar 23, 2019, 12:04 pm
#18
Join Date: Feb 2008
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There is an astonishing irony if it's right that the new system is that if people check-in online the property will fill out a sheet of paper about you to provide information to the front of house agents.
Mar 23, 2019, 12:10 pm
#19
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Ordinary room with 2 queen beds wouldn't normally be an upgrade.
Mar 23, 2019, 4:07 pm
#20
Join Date: Feb 2008
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Some hotels seem to be struggling with adapting to new processes. I am sure they will get the hang of it over time.
Before my arrival at the Sheraton CDG last week I got a friendly pre-arrival email telling me to cut the queue at the check-in desk by going straight to the concierge desk where my card could be waiting for me. So I go to the concierge desk and the concierge firstly very patiently explains to me that he is the concierge and that if I want to check-in I should go to the check-in desk. I love being treated like an idiot by Parisians. Having been in Paris for some time I’m able to patiently explain back that someone in his own hotel last night has told me specifically to come to him instead. He manages to find the key (which is in a large pile of 20+ right on his desk), gets me to sign the usual A4 check-in form but then insists that I take said form myself. I suggest that he may have again misunderstood his hotel’s check-in process and so he goes to find someone who confirms that guests do not keep the check-in documentation themselves.
No real harm done, but perhaps not the show of efficiency and competence that the hotel was aiming for.
Before my arrival at the Sheraton CDG last week I got a friendly pre-arrival email telling me to cut the queue at the check-in desk by going straight to the concierge desk where my card could be waiting for me. So I go to the concierge desk and the concierge firstly very patiently explains to me that he is the concierge and that if I want to check-in I should go to the check-in desk. I love being treated like an idiot by Parisians. Having been in Paris for some time I’m able to patiently explain back that someone in his own hotel last night has told me specifically to come to him instead. He manages to find the key (which is in a large pile of 20+ right on his desk), gets me to sign the usual A4 check-in form but then insists that I take said form myself. I suggest that he may have again misunderstood his hotel’s check-in process and so he goes to find someone who confirms that guests do not keep the check-in documentation themselves.
No real harm done, but perhaps not the show of efficiency and competence that the hotel was aiming for.
Mar 23, 2019, 11:33 pm
#21
Join Date: Sep 2017
Posts: 575
Upgrades and Mobile check in have always worked out OK for me (also Ambassador status).
I tend to be more stringent about mobile check in when I want an early arrival. It is a method to let the hotel know I am arriving early and they are typically able to snag a room as soon as available. It also sends me a notification letting me know the room is ready.
I tend to be more stringent about mobile check in when I want an early arrival. It is a method to let the hotel know I am arriving early and they are typically able to snag a room as soon as available. It also sends me a notification letting me know the room is ready.
Never used the App but when you get the upgrade is it ever to the highest possible upgrade available? Say you have a regular King room and the hotel has the rooms below..... Have you ever been upgraded to the Presidential Suite through the mobile app? Or do they normally just upgrade you to the Corner room?
1 King Room
1 King Corner Room
1 King Mini Suite
1 King Suite
Presidential Suite