New Bonvoy info card with keys

Reply

Old Mar 21, 19, 9:06 am
  #1  
Original Poster
 
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Platinum
Posts: 170
Lightbulb New Bonvoy info card with keys



Included with our keys there was a new card with various info sections.
MarTN is offline  
Reply With Quote
Old Mar 21, 19, 9:09 am
  #2  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,290
Nice, now if the properties will adopt this, and maybe even add what Welcome Gift was chosen?
RogerD408 is offline  
Reply With Quote
Old Mar 21, 19, 9:21 am
  #3  
 
Join Date: Jun 2018
Posts: 7
Ahh nice! Looking forward to getting one next month!
jayhayers is offline  
Reply With Quote
Old Mar 21, 19, 9:22 am
  #4  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador
Posts: 4,241
This is all on the system and on the app... I guess given the state of the IT systems, paper might not be the worst idea.
Antarius is online now  
Reply With Quote
Old Mar 21, 19, 9:36 am
  #5  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 65,601
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC But yeah, the more info to the FDC the better!

Cheers.
writerguyfl likes this.
SkiAdcock is offline  
Reply With Quote
Old Mar 21, 19, 9:43 am
  #6  
Original Poster
 
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Platinum
Posts: 170
Originally Posted by SkiAdcock View Post
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC But yeah, the more info to the FDC the better!

Cheers.
oh, now thatís funny if it wasnít supposed to be given out! 😁
MarTN is offline  
Reply With Quote
Old Mar 21, 19, 10:49 am
  #7  
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott LT Titanium
Posts: 8,006
I don't get it. What's the point of having more paper? Aren't we in the mobile/digital age?

-RM
RobOnLI is offline  
Reply With Quote
Old Mar 21, 19, 11:08 am
  #8  
2019 FlyerTalk Awards
 
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Gold, Marriot Rewards Lifetime Platinum
Posts: 696
LOL @ comments... Marriott: D*md if you do, D*md if you don't.

I have no issues with the paper card that is in my key "package" when I arrive. There was one before this one. I don't know what it looked like. There was one for the years before that one. I don't know what they looked like either.

YMMV
slpybear is offline  
Reply With Quote
Old Mar 21, 19, 8:06 pm
  #9  
 
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 631
You shouldn’t have gotten that. It is to be removed before giving you your key.
JBord and hockeyinsider like this.
Collierkr is offline  
Reply With Quote
Old Mar 21, 19, 11:00 pm
  #10  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,106
Originally Posted by SkiAdcock View Post
My understanding is that's the info the FDC puts in the key card holder for the mobile check-in & provides the FDC w/ necessary info. It has more info on it than the card tucked into the mobile check-ins pre-Bonvoy. Not sure it's meant to be handed over to the guest, as really it's a cheat sheet for the FDC But yeah, the more info to the FDC the better!

Cheers.
Yep. I have seen those for quite some time. FDC uses it to verify some info on mobile check ins, then is supposed to retain it when handing over the keys.
JBord likes this.
goodeats21 is online now  
Reply With Quote
Old Mar 22, 19, 12:20 am
  #11  
 
Join Date: Sep 2017
Posts: 444
Now are those filled out in the morning before guests arrive or they fill them out when you check in?
Marriott15 is offline  
Reply With Quote
Old Mar 22, 19, 3:52 am
  #12  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,255
It took seeing it visually to get the secret meaning behind the new Elite designations:

P (i) T A

😉
damon88 is offline  
Reply With Quote
Old Mar 22, 19, 6:35 am
  #13  
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,106
Originally Posted by Marriott15 View Post
Now are those filled out in the morning before guests arrive or they fill them out when you check in?
They are filled out when the mobile check in is processed...before the guest arrives. It is a "shortcut" so the FDC doesn't have to check anything on the computer.

Usually goes like this.

Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.

I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...
JBord likes this.
goodeats21 is online now  
Reply With Quote
Old Mar 22, 19, 7:18 am
  #14  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,329
Room Type "U" (uncircled in this instance) = (Not) Upgraded ?

Last edited by Oxon Flyer; Mar 22, 19 at 7:23 am
Oxon Flyer is offline  
Reply With Quote
Old Mar 23, 19, 12:28 am
  #15  
 
Join Date: Sep 2017
Posts: 444
Originally Posted by goodeats21 View Post
They are filled out when the mobile check in is processed...before the guest arrives. It is a "shortcut" so the FDC doesn't have to check anything on the computer.

Usually goes like this.

Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.

I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...

So unless you check in on the mobile app they won't fill that out? I always ask for a upgrade in person and most the time I am granted it since I am ambassador so seems like it wouldn't be worth it to me.
Marriott15 is offline  
Reply With Quote

Thread Tools
Search this Thread