New Bonvoy info card with keys

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Old Mar 23, 19, 5:03 am
  #16  
 
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Originally Posted by Marriott15 View Post
So unless you check in on the mobile app they won't fill that out? I always ask for a upgrade in person and most the time I am granted it since I am ambassador so seems like it wouldn't be worth it to me.
Upgrades and Mobile check in have always worked out OK for me (also Ambassador status).

I tend to be more stringent about mobile check in when I want an early arrival. It is a method to let the hotel know I am arriving early and they are typically able to snag a room as soon as available. It also sends me a notification letting me know the room is ready.
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Old Mar 23, 19, 11:45 am
  #17  
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Originally Posted by Marriott15 View Post
So unless you check in on the mobile app they won't fill that out? I always ask for a upgrade in person and most the time I am granted it since I am ambassador so seems like it wouldn't be worth it to me.
I think the form is for mobile app only. It's supposed to be a quick cheat sheet for the FDC to help speed up check in for those who used the mobile app for check-in.. I don't use the mobile app, normally have a note in my reservation about request for upgrade & usually confirm the request at check-in (mostly w/ success; occasionally not), so the little piece of paper doesn't really matter to me. Presumably most of the info they can see on their screens.

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Old Mar 23, 19, 12:04 pm
  #18  
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There is an astonishing irony if it's right that the new system is that if people check-in online the property will fill out a sheet of paper about you to provide information to the front of house agents.
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Old Mar 23, 19, 12:10 pm
  #19  
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Originally Posted by damon88 View Post
It took seeing it visually to get the secret meaning behind the new Elite designations:

P (i) T A

😉
I can think of words for Silver and Gold too, but I can't say them here.

Originally Posted by Oxon Flyer View Post
Room Type "U" (uncircled in this instance) = (Not) Upgraded ?
Ordinary room with 2 queen beds wouldn't normally be an upgrade.
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Old Mar 23, 19, 4:07 pm
  #20  
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Some hotels seem to be struggling with adapting to new processes. I am sure they will get the hang of it over time.

Before my arrival at the Sheraton CDG last week I got a friendly pre-arrival email telling me to cut the queue at the check-in desk by going straight to the concierge desk where my card could be waiting for me. So I go to the concierge desk and the concierge firstly very patiently explains to me that he is the concierge and that if I want to check-in I should go to the check-in desk. I love being treated like an idiot by Parisians. Having been in Paris for some time Iím able to patiently explain back that someone in his own hotel last night has told me specifically to come to him instead. He manages to find the key (which is in a large pile of 20+ right on his desk), gets me to sign the usual A4 check-in form but then insists that I take said form myself. I suggest that he may have again misunderstood his hotelís check-in process and so he goes to find someone who confirms that guests do not keep the check-in documentation themselves.

No real harm done, but perhaps not the show of efficiency and competence that the hotel was aiming for.
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Old Mar 23, 19, 11:33 pm
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Originally Posted by goodeats21 View Post
Upgrades and Mobile check in have always worked out OK for me (also Ambassador status).

I tend to be more stringent about mobile check in when I want an early arrival. It is a method to let the hotel know I am arriving early and they are typically able to snag a room as soon as available. It also sends me a notification letting me know the room is ready.

Never used the App but when you get the upgrade is it ever to the highest possible upgrade available? Say you have a regular King room and the hotel has the rooms below..... Have you ever been upgraded to the Presidential Suite through the mobile app? Or do they normally just upgrade you to the Corner room?

1 King Room
1 King Corner Room
1 King Mini Suite
1 King Suite
Presidential Suite
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