Marriott Bonvoy Exclusion for stays booked by corporate travel agencies
Nov 25, 2019, 4:52 pm
#31
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Nov 25, 2019, 5:05 pm
#32
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K, DL Pt
Posts: 1,086
FWIW my current company uses Concur and I see many hotels Marriott superchain as well as the competitors like Hyatt and Hilton as choices. In my case as I get the full points whether I book thru concur or directly thru Bonvoy / Marriott. Funny sometimes corporate rate depending on the week or day is cheaper and sometimes more expensive. I always check both ways and book the cheapests. What is most annoying loyalty perks like free parking isn't including in what is a more expensive corporate rate, but if I book independent my status gets me some free things like parking.
As another mentioned maybe you have a special discount rate that limits points. I'd think you should at check-in make sure your membership is entered. I can't recall when, but once remembered I had too good a rate for some promo that excluded points ( but that was thru 3rd part booking ).
As another mentioned maybe you have a special discount rate that limits points. I'd think you should at check-in make sure your membership is entered. I can't recall when, but once remembered I had too good a rate for some promo that excluded points ( but that was thru 3rd part booking ).
Nov 25, 2019, 8:17 pm
#33
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 885
As a suggestion, and I'll start with a disclaimer I don't entirely understand the facts of your situation. Since your first inquiry went nowhere, rather than informally communicating, move on and file a formal missing stay credit request. Perhaps that would result in either credit or a clear reason why it is being denied.
The old rule of thumb was if your travel agent just made a reservation in your name and you paid the hotel with a card in your own name at time of stay, it was a published rate and you received credit. But if you paid the travel agent you would not. But things have become much more nuanced. If the travel agent contracted in bulk and passed on a reduced price even though you paid the hotel; then maybe not.
The old rule of thumb was if your travel agent just made a reservation in your name and you paid the hotel with a card in your own name at time of stay, it was a published rate and you received credit. But if you paid the travel agent you would not. But things have become much more nuanced. If the travel agent contracted in bulk and passed on a reduced price even though you paid the hotel; then maybe not.
Nov 25, 2019, 8:19 pm
#34
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 885
Nov 26, 2019, 7:15 am
#35
Join Date: Apr 2010
Location: California
Programs: UA GS MM SPG Platinum (Lifetime Platinum)
Posts: 428
Nov 26, 2019, 7:51 am
#36
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
The lack of transparency on when a rate will qualify and when it will not is becoming problematic. Programs risk alienating bread and butter business travelers when they start excluding rates booked by corporate travel (or, as per another thread, not treating FHR rates consistently).
Sep 19, 2023, 5:28 pm
#37
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 451
If I book through Hotels.com, I know I won't get Bonvoy status privileges or points. However, if my Bonvoy number is associated with the booking, will the booking show on my statement?
The reason for asking is that I need a stay to show as part of a status match to another hotels program.
Thanks
A
The reason for asking is that I need a stay to show as part of a status match to another hotels program.
Thanks
A